Tory Burch is a famous fashion store for women’s clothing and other wearables. It sells premium designer dresses, designer footwear, handbags, and accessories (belts, sunglasses, wallets, etc.). When buying wearables online, it’s difficult to evaluate the size and quality. So, regular shoppers must know the return requirements. This guide will help you understand the Tory Burch return policy and its conditions to get your money back.
What is the Tory Burch Return Policy?
The return policy of Tory Burch allows customers to return eligible purchases within 30 days of purchase. This deadline starts from the date of your in-store purchase or delivery of your online order. To avoid misuse, the Tory Burch return policy requires customers to present the item in original and resalable condition along with the original receipt. Online returns are free within the continental U.S.
Can I Return Washed Clothing?
No. If you aren’t happy with your clothes, do not wash, stitch or alter them. You need to keep the item as it is to be eligible for a refund. All online returns are reviewed before initiating a refund.
Will I Have To Pay For My Return?
It depends on whether you are a U.S. or international customer. Tory Burch offers free returns within the continental United States. If you are an international & Puerto Rico customer then contact their support team at (866) 480-8679 to know country-wise return fees.
What If I Receive a Wrong/Defective Item?
Tory Burch provides free exchanges and refunds if you receive a wrong or defective item. The company will send you a prepaid FedEx return label for expedited returns within the U.S. You may also contact their client support team to arrange a replacement.
How Can I Return At Tory Burch?
How you are going to return depends on how you made the purchase – online or in-store? Depending on the purchase method, you can either opt. for in-store return or courier the items back to their facility.
Mail the Items Back
Under the Toru Burch return policy, online returns are completely free within the continental U.S. Follow these simple steps to start your online return.
- Locate your order by providing your order number and email.
- Follow the steps to get your prepaid return shipping label.
- Print the label (or let FedEx print it if you are taking the return package to a FedEx location)
- Pack your items securely and include your packing slip.
- Schedule a FedEx pick-up or drop off the package at your nearest FedEx location.
International & Puerto Rico Customers
International returns also follow the same 30 days Tory Burch return policy and its conditions. You need to contact the Tory Burch client services team to start your international return. Note that exchanges are not possible for international orders. You may only return for a refund.
Alaska & Hawaii Customers
All Alaska and Hawaii customers will have to pack the items along with the invoice and courier the package using a trackable shipping service of your choice to the following address.
Tory Burch Returns Center
375 King Mill Road
McDonough, GA 30253
Return to the Store
This is by far the easiest way to return unwanted items as you may also return online purchases at the store. Simply take your items and receipt to any Tory Burch store. Use the store locator to find the closest store. Your refund will be immediately processed if the return is within the Tory Burch return policy criteria.
Extended Holiday Return Policy
Tory Burch also provides extended return periods for gift purchases in the holiday season. Under this policy, you can return or exchange your gift items purchased in November until the 7th of January. Any items before or after this time frame will follow the standard Tory Burch return policy.
Tory Burch Return Policy Exceptions
Even if your item is in perfectly new condition along with the receipt, you need to understand the following requirements to successfully return your item.
- Online orders using Afterpay must be shipped back to their warehouse. Stores won’t accept returns on Afterpay orders.
- In-store purchases must be returned to one of the Tory Burch stores. You can’t return or exchange them at toryburch.com.
- You have 14 days to return outlet store items to that same store. Full-price retail stores do not accept returns of outlet items.
- If you buy a Tory Burch item from a third-party store (departmental or any store selling Tory Burch items), then you can only return it to that same store.
What Items Can I Not Return?
Tory Burch return policy doesn’t cover refunds or exchanges on some select outlet items, private sales, or sample sales as these are considered final sales. Along with this, personalized and monogrammed items are also non-refundable. Tory Burch has a right to refuse your refund or exchange if the item is altered, washed, and isn’t in a resaleable condition.
You May Also Read: Matalan Return Policy
Tory Burch Exchange Policy
Exchanges are subject to the similar return window and conditions stated for the Tory Burch return policy. Except for the fact that exchange is not possible for Afterpay and international orders. If you want a new item instantly, then it’s wise to place a new order after returning your previous item. You may also visit a store or reach out to their client services for an exchange.
You May Also Read: Michael Kors Return Policy
|Exchange Period||30 Days|
Tory Burch Refund Policy
You’ll get an email confirmation once your return parcel reaches their warehouse. After this, they’ll initiate your refund within 14 days. You’ll get a refund on your original form of payment. It may take some additional time for the amount to show up in your account depending on the bank. So you may assume 1 to 2 billing cycles for the whole refund process. You should know the following things.
- In-store returns of PayPal orders are only eligible for gift cards.
- If you paid using a gift card then you’ll receive an eGift card in your email.
2. eGift card
Frequently Asked Questions
1. Can I return toryburch.com purchases at one of their stores?
2. Can I return my store purchase at online via toryburch.com?
No. In-store purchases from Tory Burch can only be returned back to their stores.
3. Tory Burch delivered me a defective item. what should I do?
Before initiating a return, you need to contact their client service team. The team help you initiate an expedited return or exchange.
4. How does Tory Burch provide refunds on PayPal orders?
If you are returning online through their website then they'll refund the amount back to your PayPal account. For in-store returns, you'll get a gift card of the purchase amount.
Also, Keep in Mind
You have 30 days to return any unwanted items back to Tory Burch. Both online and store purchases are subjected to the same return window. Returns and exchanges are completely free within the U.S. continents. You may either visit the store or return your online orders via mail. Don’t forget to take a note of the Tory Burch return policy exceptions as well as exclusions before filing an online return.