If you made a purchase from Toys R Us and now looking to make a return for some reason, then you should make yourself aware of the Toys R Us return policy. The policy is simple with just a few steps. You can return and choose the option to either get an exchange or a refund for your product. Let us know more about the steps to follow and if there are any exceptions.
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What is Toys R Us Return Policy?
The return policy of Toys R Us states that customer returns their product within 60 days if they are not satisfied with the product. You must keep the product in its own original condition and it would increase your chance for a successful return if you return it in its original packaging. Toys R Us does not accept returns without the original receipt.
Will Toys R Us Provide Full Refund?
Yes, if you are eligible for a return and make your return under the Toys R Us return condition then you will receive a full refund. The shipping and handling charges will also be included in your refund. In other words you can say that they provide a free return process.
How Can I Return at Toys R Us?
We would always recommend you check the product first. As easy as the process to return, it is always easier to not be returning it. Therefore check the product before you purchase. In case you want to return, you can visit the nearest Toys R Us store or do so by mail with the Toys R Us return policy instructions. The store has the right to refuse your return if it finds any faults in the product.
- The return should be within 60 days from the date of purchase.
- You must carry the original receipt.
- The product must be in its original condition.
- You should bring the product packed with all its accessories (if any).
The Toys R Us return policy also allows you to send an e-mail to check whether your return qualifies or not. You can email them at [email protected]. Send them the picture of the product, the reason for your return, and the image of the original receipt. After which they will reply to you with the steps to be taken further.
How To Return by Mail?
If you have got the authorization and your product is qualified then you can mail them the package back. You can simply pack the product back with its accessories. You must attach the packing slip or the original receipt along with the product. Find a postal service and ship it back to the Toys R Us warehouse.
Toys R Us Return Policy Exceptions
There are a few exceptions in the Toys R Us return policy. This is important to note to make your return successful. You must follow the terms as the company has all the rights to reject your return request if you miss following any of the rules. The exceptions are for defective/faulty products. You can return the item and you will be asked to state the reason and the return will only be accepted if the defectiveness is due to a manufacturing problem.
Toys R Us Exchange Policy
Well, you also have an option to choose an exchange instead of a return. However, you can only exchange it once. The terms remain the same as for returns just that you might be eligible for an exchange without a receipt but at very uncertain events. Toys R Us return policy offers you easy returns, refunds, and exchange of products which you find are not good for you.
Toys R Us Refund Policy
If and when you are eligible for a refund under the Toys R Us return policy, then you can expect your refund within 7-10 business days. It is generally before that but it also depends on the bank servers. It may take time to reflect on your account. You will be refunded using the original mode of payment. Meaning if you pay by your debit card, then you will receive a refund on that same debit card.
Toys r Us Covid-19 Response
Due to these pandemics, many people suffer from corona and are not safe. So, seeing it, Toys R Us stays closed for many days. They are the one who makes sure that their employees and customers remain the same and thus when they open they provided full protection to all of them. They made the face mask compulsory and also maintained social distancing among the customers.
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Frequently Asked Questions
Can I return scratched DVDs of games?
No, scratched DVDs are not accepted
What happens if I lose the receipt?
You may not get a return or refund but an exchange might be possible.
Can I cancel my order?
Yes, you can cancel your order before it is shipped. But if it has been shipped you will have to refuse it at your delivery point.
In how many days can we return the product?
You can return the product within 60 days.
Can I exchange the product twice?
You can exchange the thing once.
Things To Remember
The foremost thing to note before making a return with the Toys R Us return policy, you must check if you are eligible for a return or not. Once you are sure, you can either visit the store directly or mail them back the product. The terms should be strictly followed for a successful return. You can then choose to exchange your product or ask for a refund. We hope the article helps you, you may use our comment section to know more about your situation. In the meantime, you can check out other brands that allow you to easily return your product like the Apple return policy or Walmart return policy.