Today’s article is about Toys r Us Return Policy. We will discuss the returns and refunds of this in this article. If you were wondering whether to purchase from Toys R Us or not and have had second thoughts about the product, this article will surely help you out. We have divided this article into different sections to make it easier for you to read. The next paragraph will talk about the Toys r Us Return Policy. After that, we will inform you about the refund and exchange policy too.
Kindly read the entire article and also follow the links provided for a thorough understanding.
About Toys r Us Return Policy
Toys r Us is a private baby products retailer. It sells everything a baby needs from toys to clothing. Just like any other company, the Toys r Us Return Policy allows customers to return products they are not satisfied with. The returns are accepted up to 90 from the date of purchase. If you have made a purchase from the store or online and are not happy with the item, you may return it within 30 days.
You have to also follow the parameters of Toys r Us Return Policy in order to be eligible for a return process. Below are a few points which you have to consider before making a return. The store has the right to refuse to accept your return if it finds any faults in the product.
- Toys r Us Return Policy states you have to initiate a return within 30 days of purchase.
- You must have all the documents, the purchase receipts also.
- Do not remove any tags from the item or keep them safe.
- Pack it properly and return it through either of the process mentioned below.
If you have some other queries to this, please keep reading we will break through this in detail. Now we will head on to know how you can return your items to the store for a refund or exchange in the next section.
Toys r Us Return Policy Process
You can return an item you are not happy with after purchase within 30 days. The return can be made in two ways; you can either return it to the store by yourself or mail it to the address. There are certain differences that make these two processes separate but the terms and conditions remain the same. Let us start with the return by mail process first.
Return by mail/ Online returns
Due to lack of time, we often purchase from online stores. But it may not always be likely and Toys r Us Return Policy gives you that advantage to return your product. Online purchases can also be returned to a store. You, however, have to initiate the return process online. The steps below will guide you on the online return process
- Firstly, go to the online store of Toys r Us. Click here for the direct page.
- Log in into your account which you used to make a purchase for the product you want to return.
- Go to the order section of your account and select the item you wish to return.
- You will be asked to fill in some details and answer some questions. Follow the instructions that pop-up.
- Your return process will be initiated from the store then.
- All you have to do next is to keep the product safely packed along with all the papers and tags it came with.
- Stick the shipping labels and keep a copy with yourself.
- Mail the item to the store’s address. You will receive a message when the store receives your product.
The store will decide whether you have followed the terms and conditions of the Toys r Us Return Policy. It will then initiate a refund process. The amount will be credited to your account or however, you made the payment. The amount will reflect in your account within 7 – 15 working days. It will also depend on your bank. Online purchases can also be returned to a store if you go with the bill.
In-store Return Policy
Walk-in in a nearby store of Toys r Us and return your product within 90 days of purchase. Remember to follow the conditions of Toys r Us Return Policy as we stated above. Remember to take the receipt of your product when you are going to make the return. Pack the item properly and take it safely to the store. Any extraordinary damages products or damaged products will not be accepted at all. Unless you have received the product that way which rarely happens. Do not tamper the product or accept a damaged parcel.
If your case is exceptional, you can always talk to the store manager. The process of return will be initiated once you are approved of the product condition. The refund will be given the same manner you made the payment. You can also choose to get a cash refund. Or the amount will reflect in your account within 7-15 days, the process stays the same.
Toys r Us Exchange Policy
Well, you also have an option to choose an exchange instead of a return. However, you can only exchange it once. The terms remain the same as for returns just that you might be eligible for an exchange without a receipt to but at very uncertain events. Toys r Us Return Policy offers you easy return, refunds and exchange products which you find are not good for you.
Can I return scratched DVDs of games?
No, scratched DVDs are not accepted
What happens if I lose the receipt?
You may not get a return or refund but exchange might be possible.
Can I cancel my order?
Yes, you can cancel your order before it is shipped. But if it has been shipped you will have to refuse it at your delivery point.
This article was on Toys r Us Return Policy, we hope it was helpful to you. Based on our research, we have tried to include every important detail you have to know about Toys r Us Return Policy. in fact, we also included the refunds and exchange policy. You can go through the links we have provided above for detailed knowledge of some particular products. Do let us know in the comments below if we missed out on any important detail. Thanks for reading, looking forward to your feedback.