Want to return your purchase back to Uniqlo? Then keep reading as our article will focus on all aspects of Uniqlo Return Policy and the relevant topics which revolve around it. We’ll also explain their exchange policy and how they’ll provide refunds for different cases.
Uniqlo originated in Japan in 1949 and in 2022 it is a retailer and manufacturer of premium clothing apparel globally. You’ll find coats, jackets, sweatshirts, hoodies & joggers, polos, and many other sorts of clothing.
What is Uniqlo Return Policy?
With the standard 30 days Uniqlo return policy, you can return most of the merchandise purchased from them. All Uniqlo returns must fulfill some necessary conditions. – The item should be in new condition in its original packaging. You must keep the receipt intact for a successful return. Whatever you do, if the item has any tags & labels, do not remove them.
If you follow all the points discussed above, then we ensure that you will have a pleasant return experience at Uniqlo.
2. Online |
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between November 22 and December 31. |
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Can I Return Without a Receipt?
Uniqlo won’t offer a refund if you don’t have the original purchase receipt. However, you may still replace the item with the same one for a different size or color even if you are missing the receipt.
Are Returns Free At Uniqlo?
In-store returns are free. For online returns using their prepaid label, Uniqlo will deduct a $7 return label fee from your refund amount to cover the return shipping.
Can I Return Innerwear?
No. Uniqlo return policy strictly restricts returns & exchanges on innerwear due to hygiene reasons.
Can I Return Washed Items?
Uniqlo requires customers to return merchandise in its new condition. You won’t be able to return it after washing or extensive use. Additionally, the items should also have tags & labels intact.
How Can I Return Uniqlo Items?
If your purchase was made online, you’ll have to mail the item back to their warehouse. For in-store purchases, you can either visit the store or mail the items back to their store. Let’s see how both online and in-store return processes work.
Uniqlo Return Policy Online
Any items bought from Uniqlo.com can be returned by mailing them back to the Uniplo warehouse/store within 30 days. To return your product safely to Uniqlo, please follow the below instructions.
- Go to their website or click here to get to the returns processing page.
- Enter your order number and billing zip code mentioned in the product receipt and click next.
- You’ll see an option to get your return shipping label. Print this label and repack the items properly with all the original labels and tags.
- Attach the prepaid return label on the outside of the box and drop the package to any US postal service or a FedEx location. You can also choose to use any other carrier of your choice but make sure its trackable.
Note – As per the Uniqlo return policy, if you are choosing the prepaid shipping label option then Uniqlo will deduct $7 from the refund as the cost of shipping the return back to them. Additionally, if you want to choose the carrier of your choice then that shipping cost will be at your expense.
How To Return Purchases from Uniqlo Store?
If you’ve made your purchase from a Uniqlo store, then we suggest you take your product to your nearest Uniqlo store with the original purchase receipt and packaging. Also, make sure to keep the item in its original condition and do not remove any tags and labels.
In-store purchases cannot be mailed back to their warehouse. So if it’s not possible to visit the store to return your item then you can directly mail the item to your nearby Uniqlo store. You can download the Uniqlo Store Return form here or contact their customer support for further assistance. This also follows the standard 30 days Uniqlo return policy and its conditions. To make things easy, they suggest returning the item to your closest Uniqlo store.
Uniqlo Holiday Return Policy
For those of you wondering, Uniqlo also provides the convenience of extended holiday returns during the Christmas season. This policy doubles the standard 30 days return period to 60 days. However, all the rules of the standard return policy remain the same for Uniqlo holiday return policy. If you purchase an item between 22 November and 31st December, then you have 60 days from the date of purchase to return the items.
If you love to shop for clothing and accessories then the return policy of Zara and Kohl’s would be very helpful. These are some of the well-known clothing brands which also provide extended holiday returns.
Uniqlo Return Policy Exceptions
As Uniqlo’s inventory mostly includes clothing apparel, there are not many exceptions to the Uniqlo return policy. Though remember that your return request may be denied without the original purchase receipt. Although their exchange policy allows you to exchange the same item for another one. Remember you cannot return or exchange innerwear and any item listed as a final sale. Also, you cannot return US website products to stores in Hawaii. The only option for you is to send it back to the Uniqlo processing center.
What is Uniqlo Exchange Policy?
If they accept your return, they will allow you to either exchange your product or claim a full refund. Just like returns, exchanges are possible within 30 days of purchase. Though, if you don’t have the original purchase receipt, then they will change the item with the same item of different color or size as per your wish.
| Exchange Period | 30 days |
| Exchange Method | 1. In-store 2. Online |
What is Uniqlo Refund Policy?
Uniqlo will only initiate refunds if your item is in its original condition on inspection. After the returned item reaches the Uniqlo warehouse it can take about 14 days for the inspection and initiate the refund. After this, you’ll receive your refund to the original form of payment within 3 to 5 business days. As per Uniqlo return policy, for online returns using their prepaid label, they’ll deduct $7 from your refund to cover the cost of return shipping.
Following are some of the necessary points that one should know about Uniqlo refunds.
- Your refund will not include the shipping cost along with the alteration fees.
- PayPal, Apple Pay, Samsung Pay, or Instagram app orders will be refunded via a UNIQLO store merchandise credit.
- All other payments will be refunded to the original payment method.
- All returns made with a gift receipt will receive a store merchandise gift card as a refund.
- Any gift merchandise can be eligible for a full refund with the help of a promo code.
Note – Remember that for online returns, Uniqlo may deny your refund if the returned item does not comply with their return policy.
| Refund Period | Within 3-5 Business Days |
| Refund Method | Original Mode of Payment |
Uniqlo Response To Covid-19
Following the Covid-19 pandemic, Uniqlo is okay to face delays in their shipping work if it means ensuring the health of both the customers as well as their associates. For all the customers who face delays in returning their items, they’ve extended the period of return by 30 days after their nearby stores open. The stores are also following the social distancing norms by allowing a number of customers at a time. Wearing masks is mandatory to enter the store and proper hand sanitization is provided.
Frequently Asked Questions
Can you return online purchases?
Absolutely You can return it by following few simple steps as mentioned above.
Does Uniqlo provide free returns?
Yes, they provide you free returns.
Can you return altered clothes to Uniqlo?
Actually Yes, you can return them altered clothes.
Can I cancel my orders?
No, once you place your order you cannot cancel it.
Is Uniqlo legit?
Yes, they are a legit and safe retail company.
Customer care number?
Go to the link below: https://faq-us.uniqlo.com/uquscontactus/
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Also To Keep In Mind
We hope that now you are aware of all aspects of the 30-day Uniqlo return policy and all the conditions and exceptions. Though visiting the store is the easiest way to return, you can make an online return regardless of purchase from the store or Uniqlo.com. We would appreciate it our readers if share their personal views and experience with us through the comment box given below. This will help us enhance our content for our readers and increase further understanding of a particular topic. We would love to show you our other articles on Return Policy.
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