Sometimes, we all buy things that we are unhappy with. And it is not a problem as long as the item can be either exchanged or returned. If you are not satisfied with your purchase from Vans then stay with us. we’ll discuss how the Vans return policy works and what are the requirements for the same. Vans is famous for its variety of BMX and skate shoes, snowboarding boots, and many other apparels and accessories for both men and women. If you want to return any of these, just follow along.
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What is Vans Return Policy?
Vans sells various types of shoes that can be used for skateboarding, snowboarding, or BMX. All of them, including their range of clothing and accessories, follow the simple 60 days Vans return policy. Both online & store purchases are only eligible for a return if the item is unused in new condition. Don’t forget the original packaging of the product. You may also need a product receipt or your order number to be eligible for a refund.
Can I Return Washed Items?
Vans won’t accept returns or exchanges if you wash it or use the footwear outdoors. All returns are inspected at their warehouse before initiating a refund or replacement.
Can I Return Custom Orders From Vans?
To return any custom products, you’ll have to call their customer service at 1-855-909-8267. The customer specialist will let you know the eligibility for the return. In general, any custom merchandise with embroidery or uploaded images is not subject to a return.
How Do I Return My Vans Purchase?
You can either directly return your merchandise at a Vans retail store or mail the items back through the US postal service. The Vans return policy explains how to do so in steps.
Return To Vans Retail Store
Visiting a Vans local store would be the easiest way to return your item. In-store returns are possible for both Vans.com and Vans retail store purchases. They’ll gladly accept the return of all unworn/unwashed items if you present them within 60 days from the date mentioned on the receipt. Just visit your nearby Vans store with the following,
- The original receipt or order number.
- The unworn/unwashed merchandise that you want to return.
- Original packaging of the item
- The return form that you already received with your product.
Vans Return Policy Online
Though visiting the store is the best option, if not possible, you’ll have to mail the items back to their facility through the US postal service. Just follow the simple steps mentioned below.
- Pack your product in the original Vans box packaging and seal it properly. If not possible, you can use any cardboard box that would securely ship the item back to them.
- Now, write your name, order number, and return address on the return shipping label and securely attach it to the outside of the package.
- The US postal service will pick up the package from your mailbox. You can also drop off the package at your local post office or FedEx by yourself.
Vans Return Policy Without Receipt
If you no longer have a receipt of your Vans purchase, then your order number will be considered the proof of purchase. You can find your order number from either the order history page on Vans.com or in the confirmation email sent when the item was shipped to you. For any further information on returns without a receipt, contact their customer service at 1-855-909-8267.
You can check out other brands that allow customers to return without receipts such as Nordstrom and TJ Maxx.
Non-returnable Items
Vans allow returns on nearly all items that fall under Vans return policy criteria. This means that they will accept returns on any item as long as it is unwashed and in new condition. As mentioned in the above paragraph, custom products with embellishments or uploaded images do not qualify for a return at Vans.
Vans Exchange Policy
Due to their high volume and dynamic changes in inventory, exchanges are not possible through Vans.com. So instead they advise you to return your item for a full refund and reorder a new item of your choice.
Though we are not sure, Vans store may replace the product with the same or different but similarly priced item. For any confusion regarding exchanges/returns we recommend you to contact their customer support service for further assistance.
Vans Refund Policy
If you don’t want to exchange the item then Vans will gladly refund the actual cost of the product excluding the shipping charges. They’ll inspect the item first after it reaches the Vans return facility. If the item is in perfect condition (new and unwashed) then you will receive your refund within 90 days to your original payment method.
Refunds on Gift cards
If you are returning any product purchased using Vans gift card, then they will email you a new gift card as a refund. Similarly, if you used both a Vans gift card and a credit card, then the refund will be divided between your card and a new gift card accordingly.
Also, Keep In Mind – As per Vans return policy, if you’ve made your purchase using Apple pay, PayPal, or Klarna, then instead of a refund, they will allow you to exchange the item with an equally priced item or issue a Vans merchandise credit, whatever you please.
2. Vans Merchandise Credit |
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Frequently Asked Questions
1. Can I return my customized shoes at Vans?
All custom products with embroidery or uploaded images are not subject to return at Vans.
2. Does Vans offer exchanges?
You may be able to exchange your item in-store but due to frequent changes in their inventory, you’ll not be able to exchange online through Vans.com.
3. Can I return an online purchase at Vans store?
Yes. You can return your online purchase from Vans.com at a nearby Vans retail store.
4. Does Vans refund shipping charges?
No. Vans does not cover refunds on online shipping charges.
5. How long does it take to get a refund from Vans?
After your return package reaches Vans facility, it may take anywhere around 90 business days for the refund to show up in your account statement.
Also To Keep in Mind
We learned that if you buy from Vans and for any reason, you’re not happy with your purchase, their 60 days Vans return policy will help you to either get a full refund or exchange the item. Just make sure to not use or wash the item to make a successful return. You can either directly visit your nearby Vans store or ship them the return by yourself. The only item that is not returnable to Vans is any custom gear that has embellishments or uploaded images. Hope our information was helpful. You may also check our other articles on Next return policy or Pacsun returns.
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