Verizon tops in the list of companies in the field of communication and technology all over the world. This company is spread over 150 locations. The company leads in delivering innovative and simple solutions in technology and communication. The company operates the most reliable network and delivers integrated solutions to the business worldwide. Verizon also offers a 14-day return policy in Verizon wireless return policy.
Well, let’s start with the article now. Since you are here we are sure you want to know everything regarding Verizon Wireless Return Policy. So let us tell you what this article is all about. In this article, we will explain to you the process to return your Verizon product in detail. We will also guide you through the ways included in the process step by step.
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Verizon Wireless Return Policy
As per the return policy, the customer can return or exchange purchased products within 14 days of the purchase. The customer can also get a full refund for its purchased product if he wishes to. But there is also a limitation here, the customer can exchange the product once only in Verizon wireless return policy.
If you have purchased some products in offers like ‘Buy one get one free’, you need to return both the products while claiming the return policy. If you have purchased the product online, then you have to return that product by mail. Similarly, you have to return the product in-store if you have purchased the product from the store.
Returning Verizon wireless Product
Basically, you can return the Verizon wireless product in two possible ways. The first way by which you can return the product is by mail if you have purchased the product from Verizon’s official website. And the second way by which you can return the product is by returning the product in-store. Remember, you must have to return your product within the policy period which is 14 days. You will get a full refund if you return the product in the policy time period.
So below are both ways of Verizon wireless return policy explained in the detailed form:
Return By Mail
If you have purchased the product from Verizon wireless online store then you must have to return the product by mail. So to return the product by mail, just follow the underwritten steps without any mistakes.
- The product should be packed in its original company packing without any damage. You have to pack all parts which came along within the original package. The package includes the phone itself, its battery, charger, user manual, and warranty card.
- Make sure the product doesn’t have any damage to it. You must accompany the returns by the original receipts. Once the company gets your returned product, the company will credit the refund to the purchaser’s account. We recommend you to keep a record of all copies of receipts for your convenience.
- Attach all the necessary shipping bills like prepaid bill, the pre-addressed return shipping label on the return shipping carton. You can keep a copy of all the attached documents as proof of your return shipment.
- You can contact the carrier shipping your package to keep track of your package.
To terminate your service you will have to contact the customer care of Verizon wireless with the customer care phone number that is on your receipt.
Now if you have purchased the product from Verizon wireless store, you can easily return the product in-store. As per the Verizon wireless return policy, you can easily return your product in-store. Just follow the steps given below as instructed.
- First, pack all the items in their original packing and take that packing to the store.
- The product must be in new condition. You must have the original receipts of the purchase at the time of returning your product.
- After completion of all the required processes and verification of the product, the executive will take back the product and will proceed with your refund.
In case if you have purchased your Verizon wireless product from any other retailer, the return policy of Verizon wireless will be applicable there also.
Verizon Coronavirus Response
Verizon is constantly working on improving their service in these tough times. It is not said to keep everyone happy but Verizon is taking measures that will make their customers happy. They are being safe and keeping others safe. They are thinking about the safety of others like their employees. You may still find a few stores of Verizon closed because they think whatever is possible online would be best to serve online. So they are restricting the physical store’s timing and operations.
Policy of Refund
Verizon Wireless will provide the credit as soon as your returned product is received by them in a complete and undamaged state. If you made your purchase through a credit card, then your credit card will be credited with the refund. Cash or cheque purchases will get a refund through the cheque. This may take some time up to a month or two. Furtherly, the Verizon wireless return policy has nothing to do with the gift cards. The company does not allow the returns of gift cards. This can be possible only if the law says otherwise.
Exchanging Verizon Wireless Product
As per the return policy of Verizon wireless, the customer is allowed to make one exchange. To do that, the customer will have to return the product in original factory-made packing. The product should not have taken any damage. The original receipt of purchase is required at the time of exchange. The shipping is not free. You will have to pay the shipping charges. These charges will be applied while the merchandise exchange.
Hereby we are wrapping the article here. This article has all the information that you want to know about the Verizon Wireless Return Policy. We have tried to explain all the ways through which you can return your product. We have also provided brief information on the exchange of the product. This article also includes some brief information on the refund process.
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