There might be situations when you are not satisfied enough with the purchase that you make. In such situations, you have the option of returning your item to the store. If you are a frequent buyer at Versace then know about Versace return policy.
Go through this guide to know all about how the return policy helps. We will brief you all about how it works and how you can request it. Also, know about the requirements that you must know while claiming this policy.
What is Versace Return Policy?
You have 30 days to return your purchase as per Versace return policy. Versace only accepts items in their original packing with product tags intact. The product must not be washed or used. The only option through which you can return an item at Versace is online.
Are Versace Returns Free?
No! Returning your item to Versace is not free. Versace will charge you return fees depending on your location. The charges for most countries are €10. Whereas there are some countries where it is free of cost, this mainly depends upon your location.
Can I Return my Versace Purchase Without a Receipt?
Versace will not accept a return if you have lost your original purchase invoice. The receipt of your purchase acts as proof of the brand. Although you can contact their customer support which is available from Monday to Saturday 08:00 am – 10:00 pm.
How Can I Return my Versace Purchase?
A buyer can return their item(s) only by starting the return process online. In all circumstances, you must follow a few simple steps and keep in mind the Versace return policy.
Versace online returns
As Versace only offers online returns you cannot go to their retail store for returning an item. This way is quick and far easier. Simply go through these steps to return your item:
- Visit the Versace return portal and enter your order number as well as your email address.
- Choose the items you want to return.
- Print out both the return label and the return form.
- Attach the return label to the outside of the box and place the return form inside the box.
- Drop off the parcel at your nearest DHL location.
Note: Ensure the product that you wish to return has all its labels and product tags or cards in the package. Insert the return form into the original box. Also, keep in mind to attach the return label on the box where it is noticeable.
Versace Return Policy Exception
Although Versace allows you to return the products, there are certain exclusions that you might know. Make sure your product does not fall under this category to make your return with ease.
- Items that are altered or damaged.
- Shoes that are damaged or with a marked sole.
- Custom-made items.
- Worn items are not accepted.
Note: Keep in mind these exceptions when you are planning to return your Versace items. Check whether your item qualifies for the Versace return policy or not.
What can I not Return at Versace?
While making a return, make sure you know about the items that cannot be returned. Versace will not accept the following items since they are categorized as non-returnable under the Versace return policy.
Versace Exchange Policy
Unfortunately, there is no exchange service that Versace offers. You only have the option of returning your product within 30 days. Whereas you can reorder the item in different sizes or colors if you want to exchange it. Please keep in mind if you purchase from a store you cannot exchange it with an online purchase, and vice versa.
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Versace Refund Policy
If your items do not match Versace return policy they will not issue a refund and will ship the items back to you. It takes up to 7 business days for your return to process.
You will also receive an email confirming your return. You will get your refund the same way you purchased the product. The refund will show up in your bank account within 10 business days.
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Frequently Asked Questions
1. Is it free to return to Versace?
Returning your items to Versace can only be done via mail, and for that, you are responsible for the necessary charges applied to it.
2. Can I return a gift to Versace?
Keep this in mind if you want to return a gift. The refund will be sent to the actual owner of the gift.
3. How long will it take for the refund to show up?
If you have returned an item to Versace it will take up to 7 days to reach their warehouse. The refund will then show up in your account after 10 days.
4. Does Versace offers a warranty on their products?
Versace does offer a warranty period of 24 months, only if the item which you received was damaged at the time.
Above all, to be qualified for a return, you must meet the Versace return policy conditions and restrictions. Knowing this makes the return process simpler and faster. Go through the exceptions and non-returnable list above.