Our topic for today’s article is the Virgin Mobile Return Policy. Therefore, we will tell you all about the return policy of Virgin mobile. If you want to know more about the refunds and returns about this, do read the entire article. We will discuss in detail all about the Virgin Mobile Return Policy that will help you out if you have been looking forward to returning. Once you have read this, I’m sure you will have a better understanding bout the return policy and the return process will seem easier. In the next section, we will start by introducing the Virgin Mobile Return Policy.
About Virgin mobile Return Policy
Did you purchase a product from virgin mobile which probably is a cell phone, but didn’t like it? Do not fret over it because the Virgin Mobile Return Policy has an easy return policy. The policy states that you can return the phone within 7 days of purchase. You can either return the item to the store or return it online. These are the two methods of purchasing or returning a product to the company. Therefore, it is quite obvious you might have made a store purchase or online from the site.
We will now start with the ways to return your product to get a refund. But before that let us tell you certain points which you have to keep in mind before you initiate your Virgin mobile return policy. Remember the following before you go for a return:
- You get only 7 days to return the product.
- Exchange options are also available but you have to fill up a form, the process is different.
- Do keep the purchase bills and all the manuals that came along.
- You also have to pack the item in its original packaging when you return.
Once you know you have followed these parameters, you can now return the item in 7 days with all the paper and bill proof. Detailed information in the next paragraph below.
Virgin Mobile Returns
Till now you must be aware of the fact that you have only two ways to purchase and return your Virgin mobile. You can either purchase it and return it directly to a nearby store or do the same online way. However, the return process of both ways is slightly different. Therefore, here we will start with the online return policy first followed by the store returns.
Virgin Mobile Online Return policy
Virgin mobile return policy also explains the process to return your online purchase, the process for returning the phone is also very simple. All you have to do is initiate the return process online. Here’s how you can do it, just follow the steps below:
- Log in to the site from where you made the purchase. If you did it from virginmobile.com follow the direct link.
- After you log in, from the order section, select what you wish to return.
- You will be asked to provide a reason for returning the product.
- Answer and proceed to the next step.
- Once you receive the shipping stickers, print them and stick them to your product.
- Pack the item properly and ship it to the store’s address.
Now all you have to do is, wait till the item reaches the store. You will then be initiated with a refund. Till then you have to wait for it to get to the store, track it with the link provided once you ship your product.
Virgin mobile In-store Return Policy
The Virgin Mobile return policy provides two ways to return your item if you are not happy with it. As we discussed the online returns above, we will talk about the store returns here. Now, if you have made a purchase from the store directly, you can return it to the store yourself. The criteria remain the same as for online returns. Make sure you follow the basic return conditions and you will be given a refund. Remember to take the product to the store within 7 days of purchase or you will not be given a full refund.
Moreover, full refunds will also be given if you received a damaged or wrong item during an online purchase. Unless it is a mistake on the store’s part, you will not get a full refund if you go after 7 days. More about the refund policy below.
Virgin Mobile Refund Policy
All refunds are provided within a week’s span of time. Whether you have returned your item online or in a store near you, the refunds will be processed in 1-2 days. However, it may take up to 5-10 days to reflect in your account depending on your bank or financial institution. If you are unable to provide any proof of purchase, you will be credited with the lowest selling price of the store at that time. Refunds will be given in the same manner you made the purchase earlier. It may be given in your major credit or debit cards or in your store credit card.
According to the Virgin Mobile Return Policy, there is no specific exchange policy given. However, you can return the one you have now and place afresh order for the one you actually want in exchange. This will not be applicable when you receive a wrong item or damaged product from the store. In such a situation, you will be given a replacement.
Links to related articles
Since you are on this page, we thought you could read more articles from our site. Hence, here are a few topics that are going to be pretty helpful to you like the Asus Return Policy or even the Epson Return Policy.
FAQs
Can I exchange my order?
Virgin mobile does not exchange products. You have to return one and reorder a new one.
What is the customer care number of Virgin mobiles?
For any help, you can call on 1-888-322-1122.
How can I activate a service on my phone?
You can call on 611 for activation of services.
Summary
We sincerely hope this article was helpful to you to some extent. This is all about the Virgin Mobile Return Policy from us at this point. You can read more in-depth from the links we have provided above. However, we did try to include all the relevant details about the Virgin Mobile Return Policy. But if you still feel we missed out on any detail, do let us know in the comments below.
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