Bought something by mistake or do not want it anymore? Use the Vitamin Shoppe return policy to solve this issue. Using this policy you can make your return for an exchange or a refund. This will help you save money and you can easily buy what you really want. They have kept this policy in place for the customers to be satisfied with what they purchase. We will guide you with proper steps on how to easily make your return and also understand the guidelines in detail and solve your confusion.
What is Vitamin Shoppe Return Policy?
To request an exchange or refund, you should return your Vitamin Shoppe products within 30 days from the date of purchase. The customers should carry their original receipt with them to make a successful return. If you have purchased a Vitamin Shoppe product from a third party (Amazon) then you can return it to any Vitamin shoppe official store.
Can I Return Vitamin Shoppe Items For Free?
If you are looking to make an online return to Vitamin Shoppe then you must bear the shipping charges. Other than that there are no additional charges while making your return.
Can I Return My Opened Product?
Yes, Vitamin Shoppe allows customers to return the product even if they opened it. Even if you opened the item there is still a chance to make your return. Although if you use the product once, it becomes non-returnable.
How Can I Return My Vitamin Shoppe Items?
You may have either got your products online or in-store. In any case, you should know how to make your return easier and have a nice chance of making a successful return. There are two ways to return your unwanted item.
In-store Returns
It is the easier way to return. Visit the Vitamin Shoppe store and make your return. When you go for a return, take the receipt with you. It will help them to locate your order easily and act as proof of purchase. It is not compulsory to make your return to the same store, you made your purchase from. You can visit the nearest Vitamin Shoppe and request a return.
Online Returns
This will be a particularly easy process as well. If you have made your purchase from the online store of Vitamin Shoppe, you can return it online through the mail. In this case, you simply have to send back the item to their return department along with your receipt. Here are the two locations where you can send the package, also remember that the shipping charges will not be refundable.
- The Vitamin Shoppe®
Attention: Returns Department
112 The Vitamin Shoppe Way
Ashland, VA 23005 - The Vitamin Shoppe®
Attention: Returns Department
925 N. 127th Avenue
Avondale, AZ 85323
Note: If the purchase is over $500, then it should be sent to their distribution centre for processing.
Vitamin Shoppe Return Policy Without Receipt
Now, what if you lost your receipt? Well, You can still make a successful return without a receipt. Although there are some things to note if you are looking for a return without receipt. So if you are making a return without any proof, you will then get merchandise credit in form of a refund. As you or the brand were not able to find out the purchase proof. It is better than nothing. You can use these merchandise credits to buy something else.
What If I Receive a Damaged Product?
If you have received a damaged product, then you use the toll-free number 1 (800) 223-1216 or email id [email protected] to contact Vitamin Shoppe. The customer service will then ask for a few questions like name, order number, etc. Answer them and your replacement will be sent to you.
Vitamin Shoppe Return Policy Exceptions
The exceptions in the Vitamin Shoppe return policy are moreover for refunds. Here are some things to consider while making a return request.
- If you do not have your receipt, you will only get merchandise credit as a refund.
- If you have used Klarna then the refund will be in merchandise credit and the remaining money, you will need to pay to klarna (If any).
- You will have to return your product to their distribution centre to get a refund on your PayPal account.
Vitamin Shoppe Exchange Policy
It is important to follow the Vitamin Shoppe return policy guidelines because only if eligible, you can get an exchange. Generally, a replacement is provided to you if you have received a defective order. Although if for some other reason, you are looking for a replacement, they will still tell you to return your item first. Therefore follow it and get your replacement.
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| Exchange Period | 30 Days |
| Exchange Method | In-store and Online |
Vitamin Shoppe Refund Policy
The Vitamin Shoppe return policy guidelines have different aspects to their refunds. If you have made your return with a receipt, you will get your refund on the original mode of payment. If the return is without a receipt, you will get your refund in the form of a merchandise credit.
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Frequently Asked Question
1. Is Vitamin Shoppe return free?
No, when you return their item online, you will need to pay the shipping charges.
2. How will I get my refund if payment was with Healthy Awards Certificates?
You will get the certificates refunded. In case of partial payment, certificates will be given the priority.
3. Can I make my return over a call?
Yes, you can contact customer care and let them know about your return request.
4. How will I get my refund if payment was with Klarna?
You will get your refund in the form of merchandise credit and you will still have to pay your Klarna bill.
Keep in Mind
It is always recommended to go through the Vitamin Shoppe return policy before your purchase. So that no exceptions could interfere in case you need to make a return. Let us know in the comment section if you are facing any trouble making your return. Also, take a look at some of our articles on return policy. Etsy and eBay returns are very flexible.
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