Made a wrong purchase from Warby Parker? Or the item was defective? There is nothing to worry about as they accept returns and exchanges on most products. To make your return easy, our guide will cover everything that you need to know about the Warby Parker return policy. We’ve also come up with a simple step-wise method to initiate your return or exchange with Warby Parker. Let’s get started with their basic return policy.
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What is Warby Parker Return Policy?
If you are not completely happy with your purchase, the Warby Parker return policy gives you full 30 days to make a return or exchange. This policy applies to all prescription eyewear products, accessories as well as non-eyewear objects. You also have 180 days to return any scratched eyeglass and sunglass lenses and get a free replacement with new ones. The return policy of Warby Parker also requires you to present contact lenses unopened in their original box. This however doesn’t apply on damaged lenses out of the box. Any damaged or faulty contact lenses can be returned or exchanged within 30 days.
How To Return At Warby Parker?
Warby Parker return policy covers returns/exchanges at their store as well as by mail. But for everyone’s health and safety, they encourage their customers to handle the return process by mail to minimize the chances of covid spread. Both in-store and returns will follow the 30 day return time period. Let’s see how their online and in-store returns work.
Returns By Mail
For mail returns, you’ll have to get a return label from Warby Parker. Warby Parker return policy also covers returns on gifts. This will be fairly simple if you follow our simple steps.
- Go to the Warby Parker returns page. Fill out the order number of your purchase and zip code where the item was delivered.
- They’ll provide you with a return label. Print it.
- Remember that these are eyewear and you don’t want them to receive your item damaged. So, pack the item and receipt securely and attach the return label. You may find the receipt in your shipping confirmation mail.
- Finally, send the package back through US postal service or any other reliable shipping service. Once they receive and process (inspect and verify the return) your return, they’ll refund you on the original form of payment.
Simply take the item and receipt to their store along with the receipt within 30 days. You may use the Warby Parker Store Locator to find your nearby store. All items are eligible for returns/exchanges except the ones mentioned below in the non-returnable section and opened contact lenses that are not damaged.
The Warby Parker return policy doesn’t cover returns or exchanges on purchases of trial packs. Also, any gift card purchases are non-refundable.
Warby Parker Exchange Policy
At Warby Parker, exchanges on all products (including contact lenses) follow the same rules and eligibility criteria as Warby Parker return policy. This means you have 30 days to ask for a full refund or exchange the item. To exchange your item, you’ll have to contact their customer service. Either give them a call at 888-492-7279 (9 a.m. to 10 p.m. ET daily) or drop an email at [email protected].
On top of this, they also have 180 days no-scratch guarantee on eyeglass and sunglass lenses. This makes you eligible for a free replacement with new pair if the item gets scratched.
Warby Parker Refund Policy
On a successful return of any item, you’ll get a refund to your original mode of payment. Since the Warby Parker return policy page doesn’t mention anything specific about how soon they’ll credit your refunds, we suggest you Contact them directly regarding your refund timings.
Frequently Asked Questions
1. Does Warby Parker accept returns on contact lenses?
Yes, you can easily return your contact lenses within 30 days if they arrive defective. But If you made a mistake buying them, then you must return them in the original, unopened box.
2. Can I return a trial pack to Warby Parker?
Unfortunately, Warby Parker does not accept returns or exchanges on trial packs.
3. Can I return or replace scratched glasses at Warby Parker?
Yes. Their prescription glasses and sunglass lenses have 180 days no-scratch guarantee. They’ll replace the stretched lenses free of cost with a brand new pair.
4. How will I get my refund from Warby Parker?
They’ll credit your refund to the original mode of payment. If you are returning by mail, they do not specifically mention anything about how soon you’ll get the refund. We suggest you contact their customer support.
5. How can I exchange my purchase from Warby Parker?
You can start your exchange request by calling them at 888-492-7297 or sending an email to [email protected].
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Also, Keep in Mind
Warby Parker return policy covers returns/exchanges on all prescription eyewear and accessories except trial packs. You have 30 days to either return for a full refund or exchange the item. Contact lenses are eligible for return only in the original sealed box. You can also return contact lenses if they are defective or damaged on arrival. For any doubts, ask us in the comment section below. You may also read our similar articles on Walgreens Return Policy and DELL Return Policy.