Xbox is one of the most renowned gaming brands across the globe. From game consoles to application games and services they have a range of services for their customers. We all love to make digital purchases and there can be times when purchases do not go as planned. Knowing how the Xbox refunds work helps us understand how we can get easy refunds for our Xbox products.
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How do Xbox Refunds Work?
Xbox refunds have started working lately. Previously there used to be no refunds on digital game purchases. Presently, Xbox refunds allow items to be returned 14days within the date of purchase to get full refunds. However, the Xbox refunds are not that simple, thus we recommend that you go through the article in detail. Almost all products brought from Xbox are non-refundable except a few which are listed down in their conditions.
Conditions to Calim Xbox Refunds
The Xbox refunds have the following conditions which must be fulfilled to get your refunds processed smoothly.
- Refunds are only acceptable within 14 days of the purchase.
- Requests for games that you have played for a long time will not be acceptable.
- If you have made copies of the game, then your request will not be accepted.
- If you are not satisfied with the license or warranty you can make a refund request within 30 days from the date of purchase.
- Add ons, downloadable content and season passes are non-returnable.
- For consumables and game currency, the refund request will be accepted only if the single item was not used or redeemed.
- If your item is not listed in your account as purchased then you have to contact the financial institution from which the payment was made.
How To Process Xbox Refunds?
The process for Xbox refunds is pretty simple. Two things you must keep in mind, are that if you plan to get your refunds, then you must return them within 14 days from the date of purchase and the digital game must not be used for an accumulated time. Microsoft clearly states that requests for a refund do not ensure the refunds. To process the Xbox refunds you need to follow the simple step-by-step process.
- You need to visit the Xbox support page on their website.
- Sign in with your account by entering the username and password.
- Go to the order history.
- Select the purchase you want to get a refund for.
- State a reason for which you plan to get refunds.
- Confirm your email address and submit.
Once your refund request gets accepted you will be notified over mail.
What Happens If I Miss the 14 Days Return Window?
If you are unable to place your return request then your return window must have been over. Your request from here would be conditional and does not promise a definite refund. You have to select a reason for a refund from the points mentioned –
- Billing error
- Accidental purchase
- I didn’t make the purchase
- Cancel pre-order
- Purchased content doesn’t work
You also get the option to mention additional details. You can specify the exact reason in detail to increase your chances of getting a refund.
What Products Do Xbox Refunds Cover?
Xbox refunds cover Microsoft Store digital games offers, Xbox applications, digital game durable content, digital gaming bundle offers, and some digital game consumable content, both for your pc and mobile. If you plan to get refunds for pre-ordered items, then you have to make the return within 10 days of purchase. If your digital game is not working then it is recommended that you troubleshoot it first and then request a refund.
How Long Does It Take To Process The Xbox Refunds?
After your request is received at Xbox. They will go through your request and check the eligibility. Once the verification is over and your request is found eligible, the customer support team will contact you within the next 72 hours. The amount refunded may take 5 -7 days to reach your account.
In this article, we have provided in-depth knowledge on how you can do Xbox refunds. It is best if you place your refund request within 14 days from the date of purchase. However, if you miss the refund window, you can still place a return request with Microsoft.