Xbox Return Policy

Are you having some issues regarding returning your product? Want to know what else can you do instead of returning the product? We have come up with this article telling you all about the Xbox return policy and various other things. We also have included different methods from which you can return your product easily. Reading this entire article would give you knowledge about everything you need. So, what are we waiting for? Let’s start our journey on this topic.

Table of Contents

Returning your Xbox is easy but you will have to keep somethings in mind. Know these Xbox return policy and terms for returning your product. Microsoft, the company behind Xbox gives 14 days for their unsatisfied gamers to return the product. Moreover, while returning, everything should be in its original packaging. The authorized person from the store or company will check the product. It would be acceptable if your product was already damaged when it arrived. You can also get successful refunds by “Self-service funds” using Xbox One Insider App. Refunds are generally processed within 3–5 business days after Microsoft receives your item and find it eligible for a return.

In-Store Xbox Return

Yes, you can return your Xbox just by visiting the store from where you brought it. And even if you bought it online, you can return it via visiting the Microsoft store. But, take care of a few things, gamers! You might not be eligible for returning your product. So keep some things in your mind. Xbox return policy states some of the things and checks some requirements. Know these things to make sure you are eligible for returning your product.

You are eligible to return your Xbox for 14 days after your purchase.
The product should be new, without any damage.
The returning package should be in its original packaging, with all the things that were initially present in the package with the product.
Seal the package and return the product.
Give the returning package with all media and product keys.
The Add-ons can’t be returned.

And with all of these things, you would be great to return your product. Read Terms of Sale for knowing about other things related to returns. And visit Xbox Support if having any further issues.

Xbox Return – Online!

In this era of internet and technology, how can we forget about “Self-Service Refunds”. Yes, Gamers! You don’t need to go to an offline store for getting a refund. Just by few clicks of your mouse and keyboard buttons, you can get a refund on your Xbox. (Keep Xbox return policy and needs in mind).

To return your product online, just follow the steps given below:

Visit the Microsoft Website.
Click on the “Sign In” button.
Sign in to your Microsoft account using the required details.
Just after you log in, you will find an option named “Payment and Billing”.
After clicking that, you will have a pull-down menu.
Check your Purchase History.
Select the product you want a refund on.
Finally, opt for the “Request a Refund” option.

And as a result, you have requested a refund on your product. Easy, right? Now you can easily return your Xbox with a full refund. Moreover, now you have all the necessary knowledge about the Xbox return policy. Just remember, don’t miss out on any documentation and purchase bills.

You don’t want to return but want an exchange instead? We heard your request. The next section would guide you with Exchange policies and procedures.

Xbox Exchange Policy?

Exchanging the product would be a good option is you have a similar product. But there are some rules you will have to keep in mind. Moreover, the Xbox exchange would help you if you have got a damaged item or missing part. Xbox exchange policy is similar to the Xbox return policy. You are eligible to return your Xbox for 14 days after your purchase.

The terms of exchange policy and return policy are the same. Check out the next section if you are willing to get a full refund on the Xbox console.

Want A Full Refund?

If you are looking for a full refund for your Xbox, there are some rules you have to follow. You need to take care of a few things if you used the product but were not satisfied with it. Those things are mentioned below and know the Xbox return policy terms:

You strictly have 14 days span to return your Xbox console. You can enjoy games but if you aren’t satisfied enough, just return it within 14 days.
Don’t play any game for more than 2 hours. If your time reads above 2 hours for any title, it will affect your full refund.
Additionally like downloadable contents, premium passes and add-ons do not include in this refund.
You should download a few games or applications and play them for some time. This shows you have used the item but are unsatisfied with it.
The returning package should be in its original packaging, with all the things that were initially present in the package with the product.
Seal the package and return the product.
Give the returning package with all media and product keys.

Keep these things in mind and you won’t have any problem in getting your full refund. There is an alternative method from which you can get a refund on your Xbox.

Frequently Asked Questions

How do I get refund on Xbox?

Request for Xbox refund: Go to Microsoft website, open the purchase history, select Xbox, click on Request a refund.

How long does Xbox refund take?

Microsoft states it takes 3-5 business days for a refund process.

Can I return an opened Xbox Console?

Yes, you can. But, you will have to carry original packaging and all the things that were initially present in the package.

Till how long we are eligible for returning Xbox?

You are eligible to return your Xbox for 14 days after your purchase.

Summary

Finally, we conclude our article. This was all about the Xbox return policy, exchange, and refund. We gave detailed data about what is Xbox return policy. We mentioned the important things to take care of. Some of the things the company looks for a full refund. And many more. We have also written similar articles on Gamestop Return Policy and Walmart Return Policy. We would suggest you check them out too.

Hope this article was helpful and gave you all the necessary information. Let us know about your thoughts on this article by dropping a comment below. Also, mention your query in the comment box if we were unable to clear it. Suggest us on which topic we should guide you through. and that is all for this article. Thank you.