Are you unhappy with the apparel you purchased from Yoox? We all love to keep up with the latest fashion, however, sometimes some specific clothes don’t suit us. Whether it’s because of the measurements or the colour choice. And if you want to return an item purchased from Yoox.com, then here’s everything you must know about the Yoox return policy. We have also included the return process at Yoox which will ensure a worry-free return. Moreover, if you wish to exchange a product because of a size or colour issue, we have also included the Yoox exchange policy in this article.
Table of Contents
What is Yoox Return Policy?
According to the return policy of Yoox, the customer can return the product within 30 days of the purchase date. The return can be done via mail. Additionally, the returned product should be packed in its original packaging and must be in new condition with all the tags attached as well.
Can I Return My Damaged Items At Yoox?
Yes, Yoox accepts the return of damaged items as well. After they receive your return parcel they will examine the product for damage or defective parts. If the product is damaged then they will pay you the full amount as a refund and also the shipping cost for returning the item.
How Can I Return An Unopened Item Without A Receipt?
Yes, you can return an unopened item at Yoox, but the refund will be made on a gift card or store credit. They will refund you the lowest amount for which the item is being sold recently.
How To Return at Yoox.com?
So in this section, we are going to discuss the ways of return as per the Yoox return policy. Yoox provides easy ways to return the product. The below points show how the customer can return the item. So read them without missing any of the steps.
- First, make sure that the product you are returning is in a proper returning frame.
- Remember that to return any of the Yoox products, you will require the product return form.
- Visit their official website and get a return form.
- Pack the product in its original condition. You have to pack the item along with all the Yoox tags that were attached to the product.
- Enter all the details accurately in the return invoice and print it out.
- You can only return the item from that country from which you have purchased it.
- Then send the item through any postal services. remember you have to send this item at your own cost.
You will receive an email once the item reaches the vendor or the Yoox warehouse. Likewise, a confirmation email will be sent once the refund has been initiated. If you misplace the return label then you are required to call the Yoox company customer care and ask them for your return label. Your product will not pass from the custom section if the paperwork for the return of the product is incomplete. Moreover, for further easy returns, the customer can also use the pre-printed label.
Yoox Return Policy Exceptions
Yoox will accept almost every item they sell. However, there are a few items that the store will not accept for a return. These items include jewellery, swimwear, undergarments, cosmetics, customized items, and final sale products. Yoox recommends its customers to use UPS for a return for easy tracking of your product. However, if you use UPS for a return along with a pre-printed label, a $6.95 shipping fee will be automatically deducted from your refund amount.
Yoox Exchange Policy
The Yoox return policy states that you can only request an exchange for a different size or colour of the same product. This is possible only under 30 days of the date of purchase and the product must be unused, unwashed, and undamaged.
- You can request an exchange only for the products that are eligible for an exchange.
- Only one exchange per product is permitted.
However, if somehow the vendor rejects your exchange request, you will be informed about the same via an email from Yoox.
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Yoox Refund Policy
According to the Yoox return policy, it can take somewhere between 3-7 days for the refund to reflect in your bank account. However, the refund period can also depend on your mode of payment. Customers who paid the amount using a credit card will get a refund within 7 days. Moreover, customers who made a purchase using PayPal will receive a refund within 24 hours. In addition, if you refuse to accept the return amount to your credit/debit card, Yoox will provide you with an option to receive the refund in the form of Moneyoox credit.
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Frequently Asked Questions
In how many days can we return the product?
The customer can return the product within a period of 30 days of the purchase date.
What is the customer care number of Yoox?
1-800-795-6087 is the Yoox customer service number.
What is the refund period?
It will take a minimum of 3-7 working days for your refund.
What are the charges of refund label?
The refund label costs 15$, this amount will be deducted from your refund amount.
How many days will it take for a refund if I purchased PayPal?
You will receive a refund within 24 hours of generating a refund if you had made a payment through PayPal.
Also, Keep in Mind
According to the Yoox return policy, when returning an item for a refund, customers must make sure that the returned item is undamaged, unworn, and unwashed. The company might reject your return in such cases. Even if they accept the refund, chances are that you might receive a partial or reduced refund amount. If you have any queries related to this article, feel free to use the comment section given below. We will try our best to come up with a solution to your queries as soon as possible. If you liked this article, we have also published some more informative articles related to this topic on different brands like Shein return policy and Lulus return policy.