Did you recently purchase from Zaful and now you are not satisfied with it? Then you should know about the Zaful return policy and how they give a customer satisfaction guarantee. It will be very handy for you to make your return. We will discuss what are the ways you can make your return and what should be kept in mind to make your return successful.
What is Zaful Return Policy?
The return policy of Zaful states that customers will have 30 days return period from the date of delivery. If you have any issues regarding your purchase, you can contact Zaful’s support staff from your account. It will make it easier for them to locate your order. As the complete process is online, Zaful return policy states that customers must send them a clear image of a video in case of a faulty/defective product.
Is Zaful Returns Free?
Yes, the Zaful return policy is free. Whenever you request a return they will generate a return label for you which will be prepaid. Hence you will not have to pay any shipping charges.
How Can I Return My Zaful Purchase?
To return your product you must ensure 2 important things. You must request your return within 30 days of delivery and your item should be in its original condition. This will increase the chances of a successful return significantly. To initiate a return you need to follow a few steps:
- Visit their support page.
- Log in to your account.
- Describe the reason for your return.
- Enter your order number and product’s SKU number.
- Follow the prompts.
If you are then eligible for a return, Zaful will accept your return and instruct you further about how to return at Zaful. Naturally, they should provide you with a return label. You will have to pack your product and send the package with the return label attached to it.
What is Zaful’s Satisfaction Guarantee?
The Zaful return policy comes with a satisfaction guarantee for all its customers. This suggests that you can request a return even if there is no problem with the order. You can simply request a replacement or a refund in any case. Although the standards policy will apply. The 30 days return period and the item should be in its original condition.
Zaful Return Policy Exceptions
There are a few exceptions that you should know. Exceptions suggest that in some cases standard policy will not be followed.
- If you order the wrong product or size, you must bear the shipping charges.
- You can not return products like swimwear, lingerie, or beauty items unless they are faulty.
- Products damaged after delivery will not be accepted for return.
- Return without RMA form will not be accepted.
Zaful Exchange Policy
Zaful will also allow the exchange of products under the Zaful return policy. The exchange would only be accepted in case of the wrong item or size. So if you have ordered the wrong item or the wrong size, then you can contact Zaful with the issue and ask for an exchange. The exchange request is generally accepted quickly. In such a case you will be liable to pay the shipping charges. The only time Zaful will bear the shipping charges is when they make the mistake of sending in the wrong product or size.
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| Exchange Period | 30 Days |
| Exchange Method | Online |
Zaful Refund Policy
The customer service team will inspect your return product and once approved, you can then get an RMA form. Return your item with the form and once the item reaches the team, they will give you your refund. The refund amount will be dependent on all conditions you have followed under the Zaful return policy. Zaful will initiate the refund to the original mode of payment. Refunds made to wallets will be reflected within 24 hours and to debit/credit cards will be reflected within 7-14 business days.
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Frequently Asked Question
1. Can I make a return even if there is no problem with the product?
Yes, Zaful provides a customer satisfaction guarantee and so if there is no problem with the size or the item, you can still request a return for a refund.
2. What if I don't have my original mdoe of payment available?
If Zaful can not make a refund to your debit or credit card then they will ask you for your Paypal account.
3. Can I return my product if I have the tags but removed them?
In such a case they do not generally allow a return although, if the condition is also maintained then you can give their customer care a call.
4. Is shipping fee refundable?
Zaful will only refund your shipping fee in case they make a mistake in delivering your product.
Keep in Mind
The Zaful return policy is clear and only when you follow it, you will be able to make your return. It is always recommended to take a video of you opening your product. It will give you proof in case the product is faulty. Also, keep your product in its original condition. Here are some other online brands with an easy return policy like Shein and Etsy returns.
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