Zales is one of the famous jewellery stores where you can buy engagement rings, necklaces, earrings, gemstone jewellery, etc. Not only you can buy these, but they offer great personalization options, which is also great if you want to gift them to your loved ones. But this comes with its problems, in case you want to return. If you are having second thoughts about your purchase, our guide on Zales return policy will explain what should be your next step to make a return.
What is Zales Return Policy?
Zales return policy provides a return window of 30 days for returns on all eligible items. The timeline starts from the date of your in-store purchase. For online orders, this counts from the shipping date. The policy also states that all products must be in good and sellable condition to be eligible for return. watches must be in their original packaging accompanied by an instruction manual and warranty card. To return a smartwatch, you need to un-sync and delete all data stored in it.
| Return Period | 30 days |
| Return Method | 1. In-store 2. Online By Mail |
| Contact Method | 855-915-4139 |
| Official Website | Zales |
How To Return At Zales?
The Zales return policy provides its customers with free in-store and postal returns. Purchases from Zales stores or their outlet stores must be returned to one of Zales or outlet stores. While online purchases can be returned by mail as well as at their store locations. Let us explain both methods.
Return To A Store
Simply, bring your items with all the accessories and documentation to your nearby local store. For your convenience, use the store locator. You can reach out to any store associate to assist you with the return or exchange. Once your return is completed, you’ll receive your refund within 30 days.
Return By Mail
If there aren’t any stores close to your residence, you may start your return online. Remember that Zales return policy offers free return shipping as long as you are using their prepaid shipping label. Click the provided link to get yours.
- Provide necessary details about your order and print the prepaid shipping label that they’ll send you in your email.
- Pack the items securely with a copy of your packing slip.
- Ship your items back by sticking the shipping label on the package.
- Your return will be processed within 5 days once the package reaches their warehouse.
If you don’t have a printer to print the label, show your digital return code at a UPS location and they’ll print a label for you.
Which Items 
Can I Not Return At Zales?
The Zales return policy doesn’t allow returns and exchanges on the following category of items.
- Special order watches
- Items with custom designs
- ear piercing earrings
- Any item or gift cards received with the Jewelry Replacement Plan
Do I need a Receipt to return at Zales?
Zales return policy states that if you don’t have a billing receipt, you can bring in the purchase email confirmation. In case of online purchase, you can bring in a shipment receipt to get returns and exchanges. The brand has provided an alternate option for returns and exchange at the brand in case a customer loses or misplaced their original receipt. As long as you have an alternative, you will be able to make a return.
Can I Return an Unsealed Package At Zales?
As long as you have original packaging and the items ought in intact conditions, you will be able to make a return. If the packaging box is opened, Zales will not accept your return request at any cost. Zales return policy strictly mentions that the items must be unworn and should be in original form.
Zales Exchange Policy
At Zales, exchanges on jewellery items are subject to a longer window compared to returns. You are free to ask for an exchange of jewellery within 60 days. Watches have a 30 days exchange period. All conditions and exclusions of Zales return policy also apply on exchanges, which means items like special order watches, customer designs as well as pierced earrings are not eligible for an exchange.
You may also read – Pandora Return Policy and Boohoo Return Policy
| Exchange Period | Jewelry - 60 Days Watches - 30 Days |
| Exchange Method | Visit the store |
Zales Refund Policy
For in-store returns, you can expect your refund to reflect on your billing statement within 30 days. For postal returns, your return will be processed within 5 business days after it reaches their warehouse. After this, it can take up to 5-7 business days for your refund to reflect in your account. The refunds are subject to the same tender as your original purchase, including purchases made using gift cards.
- Credit and debit card purchases will be credited to the same account.
- As per Zales return policy, if your purchase amount was more than $500 in cash, they’ll mail you a refund check within 21 days.
- For Trade-in purchases, you’ll either receive your original trade-in item or similar merchandise.
Frequently Asked Questions
1. Can I return a gifted item at Zales?
Yes. gift items with a gift receipt are subject to a refund of a gift card if you return within 30 days.
2. Can return my Zales store purchase by mail?
No. Keep in mind that purchases made at Zales stores or Zales outlet stores can only be returned to one of Zales or Zales outlet stores.
3. How long will it take to get my refund from Zales?
After Zales processes your return, you’ll get your refund within 507 days.
4. Can I return my online purchase from Zales at one of their stores?
As long as you have all the accessories, documents, and packing slip of your online order, you can easily return it to a Zales store.
5. Do I have to pay for my online return at Zales?
Zales provides free of cost postal returns as long as you use their prepaid shipping label.
Also, Keep in Mind
At Zales, you are free to return all eligible items within 30 days of purchase or shipping dale. Your return items must be in original condition without any customizations. However, you must consider Zales return policy exceptions while shopping. Zales Visiting the Zales store is the easiest way to start your return as they allow in-store returns for online orders as well. If not possible, you can follow our simple guide to courier the items free of cost. If this was helpful, check out similar articles on Next and Zara.
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