Your prescription glasses from Zenni do not fit you properly? Well, there is nothing to worry about. Zenni is an online retailer of different types of prescription eyeglasses and sunglasses. The Zenni return policy is simple and easy. In this article, we have discussed in detail how you can make successful returns at Zenni and perform exchanges and refunds too. Let’s see how the return policy of Zenni works.
What is Zenni Return Policy?
Zenni has a 30-day return policy from the date of purchase. You can place the return request online, by call or via chat. The company also provides one year of extended warranty for photochromic films and anti-reflective coating. However, the warranty does not cover everyday tear or wear damages.
Are Zenni Returns Free?
If you don’t like your recent purchase from Zenni. There is nothing to get worried about. You can request a Zenni return and get your money refunded back. We have also mentioned in this article, the details on how you can get easy refunds at Zenni.
How Can I Get My Return Authorization Number?
You can simply call, chat, or email Zenni within thirty (30) days of receiving your product to receive a Return Authorization (RA) number and a courtesy Prepaid Shipping Label.
How Can I Return My Zenni Purchase?
To return your purchased item at Zenni, you have to contact them within 30 days from the date of purchase. Only after you receive a return authorization number, your return request will be accepted. To get your return authorization number, you can do that by either calling them, mailing or chatting with their customer support team. Let us know the Zenni return policy process in detail-
Return Via Email
To return your item you can send an email to [email protected] and tell them the reason for returning your item. According to Zenni Return Policy, you also need to mention your order number and provide other billing details regarding your purchase.
Return Via Online Chat
If you want to return your item through online chat then you have to reach out to their contact support page. There you have to provide details of your purchase, your email id, your concern, and the reason for the return. You can also wish to attach images if the product received by you was damaged. Once you submit the form, the Zenni customer support team would get back to you.
Return Via Call
One of the easiest Zenni return policy processes is to call them and request for return. Their calling number is (800)-211-2105 and you can call them anytime between 5 am to 9 pm.
Once you receive your return authorization number from any of the return methods mentioned online, you need to pack the item in the hard plastic case you have received. Then, send it to the address provided by the return authorization number. If you have received any accessories while placing your order, you must return that item too. If your eyeglasses were made of the wrong eye power, you can also mention that and attach your doctor’s prescription for reference. Once Zenni receives the return parcel, they will thoroughly inspect your product before initiating a refund.
Zenni Exchange Policy
Zenni does not offer an exchange for once-bought products. If you have a wrong purchase or are not satisfied with the item, you can always return the product and place a new order.
Zenni Refund Policy
Items returned within 30 days from the date of purchase are subject to full refunds according to the Zenni return policy. Zenni covers all shipping expenses. Zenni issues refund in two forms, either in the original mode of payment or as a store credit. Full refund to the original mode of payment is done only for eyewear accessories like eyeglass chains, eyeglass cases, or light laser pens. For payments done with a store credit card you only get 50 % returns in the original mode of payment and the rest as store credit. If the item you bought was paid using both credit card and store credit, then the credit card portion will get refunded back and only 50% of the store credit will be issued as another store credit.
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Zenni Response To Covid-19
Customers’ health and safety are given the highest priority in Zenni. During the pandemic, they maintained high standards of sanitization both for the packed items and the employees working. According to WHO, since packing has the least chance of spreading the covid virus, Zenni operated safely and kept a special eye on safety to ensure the delivery of hygienic products on time.
Frequently Asked Questions
1. Can i return my eyeglasses at Zenni?
Yes you can return within 30days from purchase.
2. Can i modify my Zenni order?
You get 24 hours to revise it from the time you placed your order.
3. How to get refunds?
You can first return your item and you will get refund in form of either original mode of payment or store credits.
4. Can i return without the authorization number?
No returns are allowed without the return authorization number.
5. Do they have store to return?
Zenni only operates onlines and has no physical store.
Also, Keep in Mind!
By now you must be aware of the Zenni return policy. If you want to request a return, make sure you place it within 30 days from the date of purchase. Zenni does not offer exchange and its refund policy is also quite different from others. You get 50 % as a refund and the rest as store credit. So we advise you to check your order twice before placing the order. If you are a regular shopper at Fashion Nova and Mattress Firm, you can take a look at their return policy.
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