Anything that you buy from Zumiez, definitely speaks for its quality and uniqueness. Whether it’s clothing gear, shoes, or other wearable accessories. The brand also retails goods of other famous brands like Champion, Nike, Vans, Adidas, etc. When it comes to clothing, mistakes are bound to happen, especially when you buy online. If you’re not happy with your purchase or want a different size, follow our simple guide on the Zumiez return policy to get your money back or request an exchange.
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What is Zumiez Return Policy?
Under the Zumiez return policy, customers are allowed to return any unwanted items within 30 days of purchase. After 30 days, you’ll be eligible for a gift card refund only. The return policy of Zumiez mentions that a product will only be eligible for returns if they are intact and have an original purchase receipt. The outdoor merchandise will only be accepted in original and resalable condition with packaging.
| Return Period | 30 days |
| Return Method | 1. In-store 2. Online By Mail |
| Contact Method | 1-877-828-6929 |
| Official Website | Zumiez |
How To Return At Zumiez?
The Zumiez return policy page mentions two different methods for return. You can either make a quick return at their local U.S. store or mail your online order back to their facility. Let’s see both methods.
Return To Zumiez Store
This is the fastest and easiest option to get your refund quickly. The good thing is, you can also exchange or return your online purchase at a local Zumiez store. Use the store locator and take the item and original receipt to your nearest Zumiez store. The only exception to in-store return is PayPal orders as these must be returned online by mail.
Returns By mail
This method is only available for online orders. Remember that this method is not free. As per the Zumiez return policy, you must pay the return shipping fees before sending the items back. You can easily mail your items back by following these simple steps.
- Pack the items securely in a box. You may use the original packaging, if not possible, any unmarked box will do.
- Fill out their exchange/returns form and include it within the return box.
- Take a note of your tracking number and send the sealed box to,
Zumiez, Inc.
ATTN: Returns
1346 Railroad St. Ste 101
Corona, CA 92882-1840
They’ll send you a confirmation email once your return reaches their facility. Zumiez warehouse will process your return and send you an email when it’s complete.
Zumiez Return Policy Without Receipt
Remember that Zumiez reserves the right to refuse your return if you don’t have a receipt or proof of purchase. However, they may also refund you a gift certificate for your item’s current retail or lowest sale price. This entirely depends upon the store manager’s choice. We suggest you visit the store with your item and credit card (if used during the purchase).
You may also read – Windsor Return Policy and Everlane Return Policy
Which are the Non-returnable Items At Zumiez?
At Zumiez, all sales on clearance items are considered final. In any case, the Zumiez return policy doesn’t accept returns or exchanges on clearance items. Clearance items include customer returns, discontinued inventory, items sold without packaging, or items sold with minor faults like blemishes, stains, or small holes.
Zumiez Exchange Policy
Zumiez also offers easy in-store and online exchanges. All exchanges are subject to the same conditions and exclusions on the Zumiez return policy. You can easily exchange your online/store purchase at a Zumiez store. If a store is not nearby, online purchases can be exchanged in two ways.
Express exchange – Products may sell out fast so use this method to get the exact replacement you want. Quickly order a new replacement of your choice and return the previous order by writing the order number of your new purchase in their easy exchange/return form (click the previous link). Once they receive your return, they’ll refund you the full price including the shipping charges of the new order.
Standard Exchange – You can leave the whole exchange process on Zumiez by writing down the new item you want in the exchange/return form. They will send your exchange item after your return package reaches their warehouse. Under the Zumiez return policy, if your desired exchange is out of stock, they’ll refund you your money.
| Exchange Period | 30 Days |
| Exchange Method | In-store & Online By Mail |
Zumiez Refund Policy
Zumiez will send you a confirmation email once your return gets processed in their warehouse, after this, they’ll refund your original form of payment within 3-5 days. For all in-store returns, your refund will be credited in the following ways.
- Credit or cash card payments will receive a refund to the same form of payment.
- Purchases made using a debit card will receive a cash refund.
- As per the Zumiez return policy, in-store returns of PayPal orders are eligible for a gift card only. To get your refund on Paypal, you return the items by courier.
| Refund Period | 3-5 Business Days |
| Refund Method | Original Form of Payment |
Frequently Asked Questions
1. Can I return my Zomeiz purchase after 30 days?
Yes but all returns after 30 days are subject to refund in the form of a gift card for the purchase price on receipt. This excludes returns/exchanges on snowboard related items.
2. Can I return my PayPal order at a Zumiez store?
Yes you can, but this way you will be refunded by a gift card. If you would like a refund back to your PayPal then initiate your return by mail.
3.Will Zumiez accept my return after 90 days?
Yes, but after 90 days, you’ll be eligible for a gift card credit equivalent to the item’s current retail price or its lowest promotional price.
4. What if my Zumiez purchase comes defective?
For items having defects, you may refer to the manufacturer's warranty which you can find in the description page of your item.
5. Can I return to Zumiez without a receipt?
Without receipt, they have a right to refuse your return or accept it for a gift certificate for the item’s lowest promotional price. This solely depends upon the store manager’s choice.
Also, Keep In Mind
The Zumiez return policy covers full refunds to your original tender only when you are returning within 30 days with its original receipt. After 30 days, you’ll get a gift card of your purchase amount. We recommend you visit the store to avoid the shipping costs of online returns. There are also some exclusions to this policy, so make sure to check them out. Additionally, you may also read the return policy of other clothing brands like ASOS and PacSun.
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