When you think about buying adventure sports products, Backcountry comes to your mind. But while buying such products, one always wonders, can I return my product after purchase? well, yes you can use the Backcountry return policy and request an exchange or a refund. Thus, you can buy without being much concerned. There are some conditions that you need to fulfil to use this policy.
What is Backcountry Return Policy
There is no such time period mentioned in the return policy of Backcountry to return the unused and new items. Hence, if you want to return them, you can return them at any time you want. But to return any used item, the return policy allows 30 days from the date of the purchase.
Are Backcountry Returns Free?
Yes, Backcountry returns are free while returning in store. However, if you return them online, you have to pay a shipping charge of $6.99 as a shipping fee.
Can I Return My Used Gear To Backcountry?
No,only unused items with original tags are allowed for return. No returns are accepted for used gears at Backcountry.
How To Return at Backcountry?
This return policy offers returns only through online mediums. Although you can visit their store as well but not for a return. You have to fulfil certain terms and conditions and some steps to return a product to Backcountry. These steps are mentioned as follows:
Backcountry Return Policy Online
Backcountry accepts returns online. You need to follow some steps to initiate the process of return. These steps are mentioned as follows:
- Firstly, you have to repack the item in its original packaging or box.
- Now you must contact their executive, i.e. the “gearhead”, and request them to provide you with an RMA (Return Merchandise Authority) number.
- You can also generate it through your Backcountry account, by going to the “order history” tab.
- Stick this RMA to your package or return order box.
- Locate a UPS store near to you and send it.
Backcountry Return Policy Exceptions
While Backcountry accepts returns on almost all items, irrespective of damage and their usage, they also have some exceptions to their return policy. They offer store credit as a refund if your item is used or damaged. Also, the items having a valid warranty period are treated by the warranty department. Hence, if you are returning a product that has a valid warranty, you must contact the warrant department first.
Backcountry Exchange Policy
The Backcountry store doesn’t offer exchanges. They only offer returns on used and unused as well as damaged items. The best you can do here is, you can return your product using the Backcountry return policy. further, you can order your desired new product.
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Backcountry Refund Policy
Backcountry return policy offers refunds on unused as well as used items. Although, for the used or damaged items, the refund will be in form of store credit only. Whereas for the unused and intact products, the refund is in the original mode of payment. The store takes 3 to 5 working days to process your return. They notify you through email about the process. A $6.99 fee is cut from your refund upon using a return label for returning the product you purchased.
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Frequently Asked Questions
1. When will I receive my refund?
Refund is ininitated within 3 to 5 business days.
2. Can I return a broken gear?
Yes, you can return a broken gear.
3. How many days do I have to return a used item?
You can return a gear anytime, unless it is used.
4. If i am returning a used gear, can I receive refund in the original mode of payment?
No, in such case, your refund is given in the form of store credit only.
5. How do I contact the customer care?
THe customer care number of Backcountry is 1-800-409-4502.
Also, Keep in Mind!
The Backcountry return policy offers a generous facility of return. The period to return an unused or new item has no bar. The requirements and conditions for returning are also very basic, which can be fulfilled very easily. Although, their website mentions this return policy in detail. Hence, it is preferable to go through the same before purchasing or initiating a return at the Backcountry store. We hope you read our other articles on return policy of fashion brands like Sephora and Macy’s.