If you are having second thoughts about your JCPenney purchase, then there is nothing to worry as you are at the right place. Our guide would cover everything about the JCPenney return policy, its exchange policy, and how it differs for various cases. Knowing these details would surely help you save more time and money.
What is JCPenney Return Policy?
The standard JCPenney return policy is of 90 days provided you have the receipt. The return policy of JCPenney varies from product to product. However, purchases made both in-store and at jcpenny.com are eligible for a return or exchange both in-store and online.
|Return Period||90 Days|
|Return Method||1. In-store
2. By Mail
|Official Website||JC Penney|
Are JCPenney Returns Free?
No, if you are returning your item to JCPenney.com, then you have to pay for the return shipment. In general, a shipping fee of $8 is subtracted from your total payment as shipping cost and the rest is refunded back to you. However, if you are returning at the store, your returns are free.
Can I Return My Mattress To JCPenney?
Yes, you can return Mattresses within 120 days from the date of delivery. In case of damage or defect, you need to report it within 48 hours of delivery. While returning your mattress, the original receipt is a must
How Can I Make My JCPenney Return?
The JCPenney return policy gives its customers two options to return their purchases. One would be to go to the store and the other is online. You can choose according to your convenience. Here are the steps for both the return procedure.
Return At Store
Bring your item and proof of purchase to your nearest JCPenney store. This will be one of the fastest ways to return your item. You will be refunded to its original mode of payment. However, there are a few rules and regulations which must be followed for a successful JCPenney Return.
- Pack up your product properly along with accessories (if any).
- Don’t’ miss out on the purchase receipt.
- You will have to give your reason for return.
- Take any kind of proof of purchase.
This will complete your return to the store. Now let us move on to another method that will help you complete your return in case you are not able to visit the store.
The important points for the JCPenney return policy online are listed below.
- Complete the return form provided with your delivered product.
- Pack every single part of your product.
- Attach that form to the box.
- Contact JCPenney through email and book a date and time for your product pick-up.
- A delivery person will come and pick it up from your address.
JCPenney Return Policy Jewelry
JCPenney return policy on jewellery is different from its other products. On-body Jewellery including products like Belly Rings, Nose Rings, Eyebrow Rings, Captive Hoops, Ear Tapers, Ear Plugs, Circular Horseshoes cannot be returned. JCPenney ensures that all their body jewellery is fresh and has never been worn before. In the case of fine jewellery and watches, if the original sales receipt is present, then it can be returned within 60days from the date of purchase.
JCPenney’s Return Policy Exceptions
Although JCPenney has a standard return time frame of 90 days, there are a few items that have a different return policy. Few items that are exceptions to the JCPenney return policy are mentioned in the table. Also, Optical products can be easily returned within 24 hours but if still not comfortable then you will have 60 days to try them.
|Return Within||Return Exception|
|48 Hours||Big Electronic Appliances|
|10 Days||Major Health Equipment|
|14 Days||One-time sales product|
|45 Days||Furniture and Mattress|
|60 Days||Fine Jewellery, Portrait photos, JCP salons, and personalized gifts|
JCPenney return policy restricts returns/exchanges on the following categories of items.
- Gift Cards,
- Monogrammed and Personalized Items,
- Altered Items,
- Body Jewelry and Ear Piercing Kits,
- Face Masks,
- Perishable Foods
JCPenney Return Policy Without Receipt
The good news is at JCPenny, you may return your item even without a receipt. The JCPenney return policy doesn’t cover refunds to the original form of payment if you don’t have a receipt. So in this case, your return will be eligible for either an exchange or a merchandise return voucher as per your choice. The merchandise voucher will be equivalent to the item’s lowest selling price during the past 45 days of your return.
Note: They’ll also need a valid photo ID for non-receipted returns/exchanges. This helps them keep a note and also limits the number of non-receipted returns per person.
You may also want to check out the return policy of Ikea and Ross. These brands are also famous for selling a variety of home decor and furniture essentials and they also accept returns without a receipt.
JCPenney Exchange Policy
JCPenney Exchange policy is simple and no longer process is included except one fact that you cannot buy a completely different product than your returned product. Customers can also exchange certain Sephora products at a JCPenney store, within 60 days from the date of purchase if they have the original receipt.
|Exchange Period||90 Days|
|Exchange Method||1. In-store
2. By Mail
JCPenney Refund Policy
First of all online returns are not free. As per the JCPenney return policy, a shipping fee of $8 will be subtracted from your refund amount to mail the items back to JCPenney. Online PayPal orders will be refunded as cash if you are returning to the store and as a check to your billing address if you are returning online. Refunds to a JCPenney credit card can take about 3-4 days to reflect in your account, while refunds to your bank card can take 7-10 days to appear after the merchandise reaches their facility.
|Refund Period||7-10 days (3-4 days for JCPenny credit card)
|Refund Method||1. Original Mode of Payment
2. JCPenny Credit Card
JCPenney Covid-19 Response
JCPenney has come up with certain new guidelines for safety features. You must take certain precautions to help your employees and customers. They closed their store as per the guidelines but now they are open by following certain safety features. Following are the precautions and features for safety.
- Contact-free curbside pickup.
- Masks are compulsory.
- Plexiglass shields at open registers
- Social distancing is there.
- Hand sanitisers are made available for the associates.
- Mask is provided to each associate.
Frequently Asked Questions
How many days is JCPenney return policy?
They have a 45 days return policy.
Can you return products without a tag?
Yes, you can return products without a tag but must have the receipt in that case.
Does JCPenney have a live chat?
No, they don't have a live chat.
How can I contact JCPenney Customer Service?
Call on the number below to reach the JCPenney Customer Service. 1-800-322-1189
What is the refund policy for JCPenney?
If you have the proof of your purchase you will get you money or else you will get store credit.
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Also, Keep in Mind
So now that you are aware of JCPenney return policy on different products, you can sit back and enjoy a hassle-free experience. However, certain things need to be remembered, like keeping the original receipt is a must and in addition, the exceptions need to be known as well. We would love to know your opinions on our article. Even if you think we are missing something then, please write to us and we will revert as soon as possible.