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JCPenney Return Policy – Everything You Need To Know For An Effortless Exchange & Refund

January 7, 2022 By Noel Morris

If you are having second thoughts about your JCPenney purchase, then there is nothing to worry as you are at the right place. Our guide would cover everything about the JCPenney return policy, its exchange policy, and how it differs for various cases. Knowing these details would surely help you save more time and money.

Table of Contents

  • What is JCPenney Return Policy?
  • Are JCPenney Returns Free?
  • Can I Return My Mattress To JCPenney?
  • How Can I Make My JCPenney Return?
    • Return At Store
    • Return Online
  • JCPenney Return Policy Jewelry
  • JCPenney’s Return Policy Exceptions
  • Non-Returnable Items
  • JCPenney Return Policy Without Receipt
  • JCPenney Exchange Policy
  • JCPenney Refund Policy
  • JCPenney Covid-19 Response
  • Frequently Asked Questions
    • How many days is JCPenney return policy?
    • Can you return products without a tag?
    • Does JCPenney have a live chat?
    • How can I contact JCPenney Customer Service?
    • What is the refund policy for JCPenney?
  • You May Also Check Out
  • Also, Keep in Mind

What is JCPenney Return Policy?

The standard JCPenney return policy is of 90 days provided you have the receipt. The return policy of JCPenney varies from product to product. However, purchases made both in-store and at jcpenny.com are eligible for a return or exchange both in-store and online.

JCPenney Store

JC Penney Return Policy
Return Period90 Days
Return Method1. In-store
2. By Mail
Contact Number1-800-322-1189
Official WebsiteJC Penney

Are JCPenney Returns Free?

No, if you are returning your item to JCPenney.com, then you have to pay for the return shipment. In general, a shipping fee of $8 is subtracted from your total payment as shipping cost and the rest is refunded back to you. However, if you are returning at the store, your returns are free.

Can I Return My Mattress To JCPenney?

Yes, you can return Mattresses within 120 days from the date of delivery. In case of damage or defect, you need to report it within 48 hours of delivery. While returning your mattress, the original receipt is a must

How Can I Make My JCPenney Return?

The JCPenney return policy gives its customers two options to return their purchases. One would be to go to the store and the other is online. You can choose according to your convenience. Here are the steps for both the return procedure.

Return At Store

Bring your item and proof of purchase to your nearest JCPenney store. This will be one of the fastest ways to return your item. You will be refunded to its original mode of payment. However, there are a few rules and regulations which must be followed for a successful JCPenney Return.

JC Penney Store Returns

  • Pack up your product properly along with accessories (if any).
  • Don’t’ miss out on the purchase receipt.
  • You will have to give your reason for return.
  • Take any kind of proof of purchase.

This will complete your return to the store. Now let us move on to another method that will help you complete your return in case you are not able to visit the store.

Return Online

The important points for the JCPenney return policy online are listed below.

  • Complete the return form provided with your delivered product.
  • Pack every single part of your product.
  • Attach that form to the box.
  • Contact JCPenney through email and book a date and time for your product pick-up.
  • A delivery person will come and pick it up from your address.

JCPenney Return Policy Jewelry

JC Penney Jewelry

JCPenney return policy on jewellery is different from its other products. On-body Jewellery including products like Belly Rings, Nose Rings, Eyebrow Rings, Captive Hoops, Ear Tapers, Ear Plugs, Circular Horseshoes cannot be returned. JCPenney ensures that all their body jewellery is fresh and has never been worn before. In the case of fine jewellery and watches, if the original sales receipt is present, then it can be returned within 60days from the date of purchase.

JCPenney’s Return Policy Exceptions

Although JCPenney has a standard return time frame of 90 days, there are a few items that have a different return policy. Few items that are exceptions to the JCPenney return policy are mentioned in the table. Also, Optical products can be easily returned within 24 hours but if still not comfortable then you will have 60 days to try them.

Return WithinReturn Exception
48 HoursBig Electronic Appliances
10 DaysMajor Health Equipment
14 DaysOne-time sales product
45 DaysFurniture and Mattress
60 DaysFine Jewellery, Portrait photos, JCP salons, and personalized gifts
90 DaysDresses

Non-Returnable Items

JCPenney Face Masks

JCPenney return policy restricts returns/exchanges on the following categories of items.

  • Gift Cards,
  • Monogrammed and Personalized Items,
  • Altered Items,
  • Body Jewelry and Ear Piercing Kits,
  • Face Masks,
  • Perishable Foods

JCPenney Return Policy Without Receipt

The good news is at JCPenny, you may return your item even without a receipt. The JCPenney return policy doesn’t cover refunds to the original form of payment if you don’t have a receipt. So in this case, your return will be eligible for either an exchange or a merchandise return voucher as per your choice. The merchandise voucher will be equivalent to the item’s lowest selling price during the past 45 days of your return.

Note: They’ll also need a valid photo ID for non-receipted returns/exchanges. This helps them keep a note and also limits the number of non-receipted returns per person.

You may also want to check out the return policy of Ikea and Ross. These brands are also famous for selling a variety of home decor and furniture essentials and they also accept returns without a receipt.

JCPenney Exchange Policy

JCPenney Exchange policy is simple and no longer process is included except one fact that you cannot buy a completely different product than your returned product. Customers can also exchange certain Sephora products at a JCPenney store, within 60 days from the date of purchase if they have the original receipt.

JCPenney Exchange Policy
Exchange Period90 Days
Exchange Method1. In-store
2. By Mail

JCPenney Refund Policy

Refund Policy

First of all online returns are not free. As per the JCPenney return policy, a shipping fee of $8 will be subtracted from your refund amount to mail the items back to JCPenney. Online PayPal orders will be refunded as cash if you are returning to the store and as a check to your billing address if you are returning online. Refunds to a JCPenney credit card can take about 3-4 days to reflect in your account, while refunds to your bank card can take 7-10 days to appear after the merchandise reaches their facility.

JCPenney Refund Policy
Refund Period7-10 days (3-4 days for JCPenny credit card)
Refund Method1. Original Mode of Payment
2. JCPenny Credit Card

JCPenney Covid-19 Response

JCPenney has come up with certain new guidelines for safety features. You must take certain precautions to help your employees and customers. They closed their store as per the guidelines but now they are open by following certain safety features. Following are the precautions and features for safety.

  • Contact-free curbside pickup.
  • Masks are compulsory.
  • Plexiglass shields at open registers
  • Social distancing is there.
  • Hand sanitisers are made available for the associates.
  • Mask is provided to each associate.

Frequently Asked Questions

How many days is JCPenney return policy?

They have a 45 days return policy.

Can you return products without a tag?

Yes, you can return products without a tag but must have the receipt in that case.

Does JCPenney have a live chat?

No, they don't have a live chat.

How can I contact JCPenney Customer Service?

Call on the number below to reach the JCPenney Customer Service. 1-800-322-1189

What is the refund policy for JCPenney?

If you have the proof of your purchase you will get you money or else you will get store credit.

You May Also Check Out

  • Home Depot Return Policy
  • Target Return Policy.

Also, Keep in Mind

So now that you are aware of JCPenney return policy on different products, you can sit back and enjoy a hassle-free experience. However, certain things need to be remembered, like keeping the original receipt is a must and in addition, the exceptions need to be known as well.  We would love to know your opinions on our article. Even if you think we are missing something then, please write to us and we will revert as soon as possible.

Filed Under: Return Policy

Reader Interactions

Comments

  1. Coffee Shops Near Me says

    November 26, 2020 at 2:14 pm

    Found your article interesting to read. I can not wait to see your post shortly.
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    Reply
    • Brian says

      February 1, 2022 at 5:02 am

      Thank you for showing interest.

      Reply
  2. martha holmes says

    July 20, 2021 at 6:26 pm

    my return of an air fryer has been back one day. I’m hoping my refund does not take long to credit my account. Like many shoppers we know longer have a Penney”s store to shop at much less make a return to. Companies now lay blame to the Covid-19 as to why online shopping takes so long. As well as taking care of returns. I will be looking with great anticipation for my credit.

    Reply
    • Brian says

      January 31, 2022 at 12:00 pm

      Thank you For Comment.

      Reply
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    September 15, 2021 at 2:56 am

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    • Brian says

      January 31, 2022 at 10:54 am

      Thanks for showing interest.

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