REI has a very flexible return policy with which customers can have a worry-free shopping experience. REI return policy is different for various products. It is well-structured and you can make your return for either an exchange or a refund. You will find out it is easy to make a return to REI and how you can save money on your bad shopping experience.
What is REI Return Policy?
REI provides a 100% Satisfaction Guarantee on their new and old products. According to the REI return Policy, unsatisfied customers can return the new products within 365 days from the purchase of the product. Also, old products should be returned within a 60 days timespan if not satisfied. Although outdoor electronics products would be eligible for returns or exchange for 90 days after the purchase. Moreover, the return policy of REI doesn’t cover returns on items with wear/tear or damaged (by improper use or accident) goods.
| Return Period | Within 365 Days |
| Return Method | 1. In-store 2. By Mail |
| Contact Number | 1-800-426-4840 |
| Official Website | REI |
Can I Return my Purchase from Third-party Reseller?
Yes, you can request a return but it can only be within 30 days from the day of purchase. Also, you will only be eligible for an exchange and not a refund.
Are REI Returns Free?
No, unfortunately, REI returns are not free for online returns. It may cost you around $5.99. Although if you visit the store directly then there will be no return fee.
How Can I Return My REI Purchase?
REI’s return policy is flexible as it allows multiple ways to return your product. You must ensure that you have the original receipt. Along with this, you must be within the eligible return period for your item. Only then the return will be accepted.
REI Return In-store
Take your product with its original packaging and all the original equipment you got with the product. Make sure you have your receipt with you. (If you don’t have your receipt, REI Return Policy has a solution. Read the article till the end). Now, visit the store and go to the customer service desk and ask them about returning the product. They will guide you through the process of Returns.
REI Return Online
You can easily return your goods by mailing them. The REI return policy says that the customers can mail them the product for return. So, just trace these easy steps and you will be able to get a full refund.
- log in to rei.com
- The product must be packed in its original packaging.
- Provide the proof of purchase and order receipt with the package.
- Place the return shipping label of the invoice with your name and address.
- You will have to pay for the return shipping label.
- Finally, send the package to the company through any shipping or courier company.
The REI shipping address is
This way of returning will charge extra as you have to pay the shipping charges. Although if your return is accepted then you will be refunded the shipping charges as well.
REI Return via email/call
Yes, you can return REI products by call or email. According to REI Return Policy, you can file your return report with the help of an email or call and give the package to the nearest REI store.
- You can call REI on the number: 001-253-891-2500 or their email.
- Request for return and provide them with necessary details.
- Drop the package at the nearest REI store.
- Hand over the product with the original package.
- Provide the proof of purchase and order receipt with the package.
And as a result, you have successfully returned the product. Easy, isn’t it? Now, these were the ways you can use to return your product. Choose whichever is preferable.
Can You Return Items Without A Receipt?
REI Return Policy allows its customers for the return process. You can get the REI membership card ($20 – Lifetime). With the help of this card, you don’t need the receipt for any kind of return and exchange process. Or you can call their customer helpline number and provide them with all the necessary order details like Order Number, Name, etc. So, once they trace and identify your order, you are good to go for the return or exchange process.
REI Return Policy Bikes
Yes, it is possible to make your return to REI. They accept returns for bikes and you can easily make the return. It would be more suitable for you to make your return in-store. If you purchase a bike from REI then you would be able to return your bike within 365 days from your purchase. You can then ask for a replacement or a refund as well. The refund will depend on the condition of your bike.
REI Return Policy Shoes
Their flexible return policy allows you to return any product you want. Therefore, you can also return your shoes. Follow the REI return policy and keep the tags intact and their original packaging. Make your return within 60 days and can make your return. If you are an REI member, you won’t need your receipt as well.
DSW is also another retailer that can get you shoes wholesale. Check out how to return there.
REI Exchange Policy
Exchanging any item requires you to follow the REI return policy properly. Exchanging is not possible with any product you want. Your purchase will decide what items can be exchanged with it. You can’t request any exchange with the help of email. You will have to call REI at 1-800-426-4840.
- Place an order for a new product.
- Return old products by email using the “return by email” section.
- Also, you can exchange just by visiting the REI store.
- You can call on 1-800-426-4840 for exchange details.
| Exchange Period | Within 365 Days |
| Exchange Method | 1. In-store 2. By Mail |
There are other brands with a similar exchange policy like Apple if you have any Apple product, the exchange would be your safest bet.
REI Refund Policy
You will get the refund by the payment method you used while paying for the product online. If you have mailed the return and paid with PayPal, then you will be credited a refund on PayPal. If you are returning the product in the store, you will be given a refund in the form of cash only if you paid with cash.
| Refund Period | With 10 Business Days |
| Refund Method | Original Mode of Payment |
REI Covid-19 Response
REI has gradually opened its stores by keeping in mind the precautions against Covid-19. Although at some locations the stores are only open for a curbside pick-up. This means you can not physically shop there but you can pick up your order from their curbside. Their online services are still encouraged for limited occupancy in the stores. They follow the local regulations to keep the employees and their customers safe at all times.
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Frequently Asked Questions
Can I apply for REI product's return if I've lost order receipt
Yes, you can. You can buy REI Membership Card or you can call customer care. With both the ways you will be able to return or exchange your product.
REI gives how many days to return the product after purchase?
REI gives 1 year for new products and 30 days for used products. Outdoor electronics should be returned before 90 days of purchase.
Can I return used products to REI
REI provides a 100% Satisfaction Guarantee. If you are not satisfied with the product, you can return it within the 1-year timespan.
What is REI return policy for shoes??
You can return shoes just like you return any of your outdoor electronic products to REI i.e. within 90 days of purchase of the product.
Also, Keep in Mind
According to REI Return Policy, you have to take care of some things before you apply your product for a return. We have listed some points you should know before returning any product.
- The customer will have to pay for the shipping charges while returning the product.
- Your product you obey the points mentioned in the 100% satisfaction scheme. If it doesn’t, your product will be sent back to you.
- Used items and improperly packed items would also be sent back.
- You can return the defective product if it was damaged at the time of arrival.
Tell us in the comment section if we missed out on something. Share your thoughts about this article in the comment section as well. Furthermore, share this article with your friends and family.
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