If you want to return your product, this article would help you with it. Today we are going to discuss on the REI Return Policy. We will learn all about returns, exchanges, refunds, and ways to return. Also, we will tell you about the products eligible for returns. Recreational Equipment, Inc. or REI has a fine and well-structured return policy. You Must read this article if you want to return your REI product and want to get a full refund. To know all the secrets, read the article till the end. Also, we have answered some of the questions at the end of the article. So without any further ado, let’s start with the article.
REI Return Policy
REI provides a 100% Satisfaction Guarantee on their new and old products.
According to the REI return Policy, the unsatisfied costumers should return the new products in 1 year’s huge timespan after the purchase of the product. Also, old products should be returned in 60 days timespan if not satisfied. But outdoor electronics product would be eligible for returns or exchange for 90 days after the purchase.
Moreover, ordinary wear and tear goods or damaged (by improper use or accident) goods are not eligible for the 100% Satisfaction Guarantee. But, if you have purchased REI product from any store other than REI, then you will be eligible for returns and exchange only for 30 days.
This was all about REI return Policy in brief. Let us now discuss it in detail.
Things To Remember
According to REI Return Policy, you have to take care of some things before you apply your product for a return. We have listed some points you should know before returning any product.
- The customer will have to pay for the shipping charges while returning the product.
- Your product you obey the points mentioned in the 100% satisfaction scheme. If it doesn’t, your product will be sent back to you.
- Used items and improperly packed items would also be sent back.
- You can return the defective product if it was damaged at the time of arrival.
These were some things you should remember these REI Return Policy points before returning any product. Further, we have mentioned different Return Methods. Continue reading this article.
REI Return Policy says that we can return any REI Product in different ways. Those ways are mentioned below:
- By visiting the REI store
- Return By Mail
- Return By Call/ E-mail
Using these ways you will easily be able to return your product. Read ahead to know about these ways in detail.
How to return by visiting the store
Take your product with its original packaging and all the original equipment you got with the product. Make sure you have your receipt with you. (If you don’t have your receipt, REI Return Policy has a solution. Read the article till the end). Now, visit the store and go to the customer service desk and ask them regarding returning the product. They will guide you through the process of Returns.
Return REI products by mail
You can easily return your goods by mailing them. The REI return policy says that the customers can mail them the product for return. So, just trace these easy steps and you will be able to get a full refund.
- The product must be packed by the original packaging provided during the delivery.
- Provide the proof of purchase, and order receipt with the package.
- Place return shipping label of invoice with your name and address.
- You will have to pay for the return shipping label.
- Finally, send the package to the company through any shipping or courier company.
- The address to the REI is:REI RETURNS DEPARTMENT1700 45TH ST ESUMNER, WA 98352
- You will have to pay for the shipping.
And you have successfully sent the package via mail. This way of returning can cost a few dollars and can be expensive. But keeping REI Return Policy in mind and done properly you will be credited by a full refund. Another way is call or email. Let’s talk about it in detail.
Return REI products via email or call
Yes, you can return REI products by call or email. According to REI Return Policy, you can file your return report with the help of email or call and give the package to the nearest REI store. All you need to do is to follow the steps:
- You can call REI on the number: 001-253-891-2500.
- OR you can also email them with the help of their Email Page
- Request for return and provide them with necessary details.
- Drop the package to the nearest REI store.
- Hand over the product with the original package.
- Provide the proof of purchase, and order receipt with the package.
And as a result, you have successfully returned the product. Easy, isn’t it? Now, these were the ways you can use for returning your product. Choose whichever is preferable.
To know about REI Return Policy in detail, Click Here. Next section is about REI Exchange Policy.
REI Exchange Policy
REI Exchange Policy is similar to REI Return Policy. There are a few changes and are mentioned further. You can’t request for any exchange with the help of email. You will have to call REI on 1-800-426-4840. Follow the steps for the exchange procedure.
- Place an order of a new product.
- Return old product by email using “return by email” section.
- Also, you can exchange just by visiting the REI store.
- You can call on 1-800-426-4840 for exchange details.
And you have exchanged your product simply by doing some minimal things. Keeping reading the article to know about REI Refund Policy.
REI Refund Policy
You will get the refund by the payment method you used while paying for the product ONLINE. If you have mailed the return and paid with PayPal, then you will be credited a refund on PayPal. If you are returning the product in the store, you will be given the refund in the form of cash.
You Don’t Have Your Receipt?
REI Return Policy allows its customers for the return process. You can get the REI membership card ($20 – Lifetime). With the help of this card, you don’t need the receipt for any kind of return and exchange process. Or you can call their customer helpline number and provide them with all the necessary order details like Order Number, Name, etc. So, once they trace and identify your order, you are good to go for the return or exchange process.
Frequently Asked Questions
Yes, you can. You can buy REI Membership Card or you can call customer care. With both the ways you will be able to return or exchange your product. REI gives 1 year for new products and 30 days for used products. Outdoor electronics should be returned before 90 days of purchase. REI provides a 100% Satisfaction Guarantee. If you are not satisfied with the product, you can return it within the 1-year timespan. You can return outdoor electronic products to REI within 90 days of purchase of the product.
Can I apply for REI product's return if I've lost order receipt
REI gives how many days to return the product after purchase?
Can I return used products to REI
Can we return outdoor electronic products to REI?
Yes, you can. You can buy REI Membership Card or you can call customer care. With both the ways you will be able to return or exchange your product.
REI gives 1 year for new products and 30 days for used products. Outdoor electronics should be returned before 90 days of purchase.
REI provides a 100% Satisfaction Guarantee. If you are not satisfied with the product, you can return it within the 1-year timespan.
You can return outdoor electronic products to REI within 90 days of purchase of the product.
Here was an article about REI Return Policy. As a result, now you know everything about REI Returns, Exchanges and Refunds. We included every necessary thing about REI Return, Exchange and Refund policy. Also, we have answered some of the most asked questions on the topic. Therefore, we hope that this article helped you out with the queries you had. You can also check out similar articles on Nike and Reebok.
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