Home Depot is many people’s first choice for buying home appliances, furniture, power tools, and many more. But what if your item from Home Depot is not the same as you expected? Regardless of how much trust you put in, knowing about the Home Depot return policy will surely help you avoid any unfortunate experiences.
For one reason or the other, you can make your return. Although particular conditions must be followed. Here you will know everything necessary for a successful return at Home Depot.
What is Home Depot Return Policy?
It is possible that you buy something from Home Depot and it does not turn out to be as expected. So what can you do in this situation? Well, the facility of Home Depot returns/exchanges comes in quite handy which helps you save your money.
For most products, Home Depot return policy gives its customers 90 days to return a product from the date of its purchase. That is enough time to ensure whether there is anything wrong with the product you purchased and make a return if that’s the case.
Home Depot Design Center
What’s The Return Policy For Funiture Items?
Unlike the standard 90 days return window for most items, furniture items and rugs need to be returned within 30 days of purchase. There are a few more items subject to this 30-day deadline covered in the exceptions section.
Are Home Depot Returns Free?
Home Depot offers free returns on both online and store purchases. One easy way is to take your item back to any local Home Depot store and get a refund or exchange it with something else. You’ll need your receipt or shipping confirmation mail.
Will Home Depot Refund My Shipping Charges?
As per Home Depot return policy, refunds on shipping charges are only possible if you receive a wrong or defective item. Otherwise, delivery and handling fees are non-refundable. Make sure to return all components to get a full refund.
Home Depot Delivered Me Damaged Appliances, What Should I Do?
If a product has signs of damage, you can refuse to take the product into possession at the time of delivery or in-store pick-up. If the item has been delivered or you already picked it up from the store, then report the damage by calling (800) 455-3869 before 48 hrs after the delivery or in-store pick-up.
Even if you are an employee at Home Depot you have to follow the same policy for returning a product. Employees are eligible for a Home Depot employee discount as well.
How Can I Return My Home Depot Purchase?
There are three methods to return your products with the Home Depot return policy. It might be possible that every method might not be eligible for you. You can choose to make your return at the store, online, or at the design center. The important point to remember is to make your return within 90 days of your purchase.
You can visit their nearest store and make a return although, for a smoother return, you must know a few things like:
- Make your return within 90 days.
- Bring your original purchase receipt with your return product.
- Take along a valid ID with you.
- Bring the card you used for your purchase.
This proof of purchase will help prove your identity along with the authenticity of your purchase. You will also be required to point out your reason for the return, your reason will also determine your return approval.
You can choose to return your items online if for any reason, visiting the store is not possible. Just follow the mentioned steps.
- Just go to their official site and log in to your account
- Navigate to the “Return items“ button
- Select the item you want to return.
- For eligible items, you’ll receive a shipping label in your email.
- Print this label and attach it to your package.
- You can either drop this package at any of the nearest UPS stores or schedule a pick-up by calling their customer service on 1800-430-3376.
How to Return a Home Depot Design Center Purchase?
The Home Depot return policy also states that products purchased from a Home Depot design center can only be returned to the design center. Any products purchased from offline stores or homedepot.com cannot be returned to the design center.
Note: If you are planning to return an item because there is a better deal for the same item, you may instead consider checking out the price match policy of Home Depot.
Home Depot Return Policy on Plants
Home Depot also accepts returns on the online purchase of plants, trees, holiday trees, perennials, wreaths, and garlands. If any of these items come damaged or dead on the arrival then you can contact their customer support at 1-600-430-3376 within 3 days of delivery. They will provide you with a replacement at no additional charge.
Home Depot Return Policy Power Tools
For safety reasons, you cannot return any items through the mail that uses flammable liquids or gases. This includes (but is not limited to) power tools like lawnmowers, leaf blowers, or any other item that uses fuel. These items can only be returned to your nearby Home Depot store.
Home Depot Return Policy Appliances
Air Conditioner – Though you can refuse to accept the delivery of any damaged appliances, the Home Depot return policy air conditioner, refrigerators, dishwashers, etc. comes in handy if you’ve already accepted the delivery of any damaged products.
As per this policy, you’ll have to identify and report the defect to Home Depot (1-800-455-3869) within 48 hours of the delivery/pick-up from the store.
The above items were an exception in the matter of days in which they should be returned. This list is such that it will give you information on which items you cannot return at all. So be careful while you make your purchase from Home Depot. This will also mean that you will not get any kind of refund.
- Major Appliances
- Gift Cards
- Whole House and Stationary Generators
- Utility Trailers
- Cut Flowers and Arrangements
- Installation Services, Labor, and Delivery Fees
- Product Samples
- Custom Blinds
The above lists indicated all the items which once bought cannot be exchanged or returned in any way. This will directly suggest no refund policy for such products either.
Also, Keep In Mind
All the Home Depot returns are tracked and thoroughly inspected during the return process and anyone who tries to misuse their return policy can get blacklisted. So for any reason, if you are on the Home Depot return blacklist then your return might not be accepted.
Home Depot Returns Without Receipt
If you’ve lost your receipt then don’t need to panic. You still may be able to return an item at Home Depot. If you’ve purchased through a debit or a credit card, then simply go to the store and ask them to check their record which will show them your purchase.
Also, remember that credit, and debit card purchase records can only be located in their system within 30 days. So Home Depot returns without receipts are only possible if the purchase was made within the past 30 days.
If the product you want to return was purchased with cash then the best likely scenario for this is you will get store credit in return or even a Home Depot Gift card. You should also carry your valid ID this will only help you prove your case.
Home Depot Return Policy Exceptions
This section is very crucial for any customer who decides to return their Home Depot product to them. You will get all the information about which product is not allowed to be returned under the Home Depot Return Policy.
Most items you purchase from Home Depot have a 90 days return policy. The exception products will have 30 days return policy. Check out the list for the information on the same.
- Area Rugs
- Gas-Powered product
- Televisions and Computers
In case you have ordered any of these online then you may want to consider knowing how to cancel your Home Depot order.
Home Depot Exchange Policy
When you make your Home Depot return, then making an exchange is one of the options under the Home Depot return policy. Exchanging products is a very easy case. Home Depot allows you to exchange your return product with the same product in-store.
You cannot buy another product in exchange. Even if you are willing to pay extra. Exchange is only possible once you complete your Return process. Exchanging involves the exchange of identical products. A refund is your alternative when you don’t want to exchange your product.
Home Depot Design Center
Home Depot Refund Policy
Home Depot has a very clear and straightforward refund policy. Your refund will take place in the same method as the method you used to make your purchase.
For example, If the item is purchased with cash then you’ll receive a refund in cash. When your product turns out to be defective then you will be refunded along with the shipping charges. You will need to pack all the components of your product to make your return and get a full refund.
Aside from this, Apple Watch and iPhone users should also know if Home Depot accept Apple Pay.
Home Depot Response To Covid-19
Home depot is highly worried about the customers and employees thus they took many precautions so that they feel safe. To serve the customer with the best Home depot has taken the following steps.
- A free curbside order pickup has been established.
- The delivery option has been established for the orders on homedepot.com
- They extend their return policy from 90 days to 180 days.
- Face masks made compulsory and proper sanitization has been done.
Frequently Asked Questions
Can I Return Opened Product?
No. You will need to take your return product in the original condition only.
Can I Return A Used Item?
Yes! you can unless you have the original packaging and the receipt.
Can I Return Plants To Home Depot?
Yes. You can return home and landscape plants to home depot.
Will Home Depot Accept Refrigerator Return?
Yes. You will have 30 days to return your refrigerator.
How Can I Contact Home Depot?
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Also, Keep in Mind!
Don’t forget to check out the Home Depot return policy stated on their official site. Be aware of the different return periods for any specific category of product.
There are also some exceptions to their standard 90 days return policy and some category of products like power tools have specified return processes. Also, check out other few brands that accept return policy without receipts like Ikea Returns and Lowe’s.