Zara has a strong customer base and they are always looking to give you a friendly shopping experience. The Zara return policy allows you to shop freely and not worry about wasting your money. Want to know how you can always have a great shopping experience at Zara? Use their return policy for any inconvenience caused. At the same time, you must know all the eligibility criteria for Zara returns/exchanges because every policy has some exceptions.
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What is Zara Return Policy?
The Zara return policy allows you to return most of your purchases within 30 days. You can return items purchased from their store or zara.com.
In the case of online purchases, the 30 days return period starts from the shipping day. You must also return your purchase in its original condition with all its tags intact.
| Return Period | 30 Days |
| Return Method | 1. In-store 2. Online |
| Contact Number | 1-855 635 9272 |
| Official Website | Zara |
Will My Zara Returns Be Free?
Yes. Zara returns are free, whether you choose to return your online or in-store purchases, the returns will be free. You can choose to exchange your purchase or a refund. You will receive a prepaid label for your return hence no shipping charges.
How Can I Return My Zara Purchase?
Once you are aware of the Zara return policy after 30 days, you should proceed with the return process. You can order as a registered user or a guest on zara.com.
Zara provides a return method for both kinds of users. We would also recommend you to keep your receipt ready and package in its original condition.
How to return Zara products online?
You can request your return online, although you will only have the option to drop off the product. The online portion is to generate the label for your return.
Once generated, you can print it out and stick it on the product. Zara return policy also gives you a concession on the packaging. You can use your own packaging if you have lost the original one.
- Registered User – You can simply log in to zara.com and request a return, Your shipping label will be processed. Every box will have a shipping label.
- Guest User – As you can not log in, to request a return, you must track your emails. Any email related to the order will have a return link. Click on it and request a return.
Once the shipping label is stuck on the product, you can visit the Zara drop-off point and return the order. Different orders can be returned together. You can call on 1-855 635 9272 for confirmation of the returning product and ask any questions or doubts freely.
How to return Zara products in-store?
This is probably the quickest way to return your order as per the Zara return policy. You can request a return by directly visiting the store.
We would recommend you carry your purchase receipt. Remember you only have 30 days to make your return. Also, if you made your purchase online, then you won’t be able to return your order in-store.
- First, find the nearest location of Zara by using “Find Store“.
- The product should be in its original form and packing.
- Keep all the tags that have come along with the product.
- Take the sale receipt along with you at the Store or it won’t allow you to return the product or for exchange.
Remember, the Zara home return policy has an exception and they will only accept your return if the order is in its original packaging.
Zara Holiday Return Policy
Often in November and December, people tend to do a lot of shopping. Additionally, most hypermarkets come up with more offers during Black Friday, Cyber Monday, and Halloween.
Items bought during this period are often subjected to having more return and refund windows. But, Zara has the same return policy year long. There are no changes or concessions in their return policy for holidays.
Zara Return Policy Without Receipt
We would recommend you all carry your purchase receipt at the time of return. This will save you time, and allow you to complete your return process much quicker.
Although Zara return policy of 30 days is not a long time to lose the receipt. There may occur some uncertain situations and so the brand does allow Zara returns without a receipt.
Similar brands that have a return policy without receipts are – JCPenney and Amazon.
Zara Exchange Policy
Zara allows you to exchange your order if you are having a sizing problem or maybe the color you chose is not suiting you. You can then follow the return policy and exchange your order for the same order but a different size or color. You will not be able to exchange the product for a completely different product.
Remember to return within 30 days of your purchase. Take the receipt along with you to make your return successful. Customers who made an online purchase must make their return online using zara.com.
Zara Refund Policy
Now, the Zara refund policy may take up to 14 business days to reflect on your bank account. If you make your purchase in cash and go to the store to make the return, you will receive your refund in cash.
The refund policy states that Zara will refund you on the same mode of payment as your purchase. In case other than in-store return, your refund will process as soon as the Zara facility receives your order.
Zara Covid-19 Precaution
Zara store is highly worried about their employees and customers. To safeguard their employees and their customers, they have taken many steps to prevent them. Here is how Zara covid-19 responses took care of in the stores.
- Proper sanitization is provided to the store on regular basis.
- The social distance between customers is maintained.
- Face masks are made compulsory.
- Few customers are attended at a single time to maintain distance.
Frequently Asked Questions
Customer Service Number of Zara?
The customer service number of Zara is 1-855 635 9272 from Monday to Friday from 8.30 am to 7.30 pm (EST) and Saturday from 10:00 am to 4:00 pm (EST).
Will I able to return Zara products without a receipt?
According to the Zara return policy, you cannot return the product without a receipt.
How much time will the refund process takes?
The refund procedure will take 14 working days after the inspection of the product.
In how many days can we return the product?
You can return the product within 30 days of purchase.
What all things must be carried for return?
All purchased details or the sale receipt and the product should be in its original state with the following tags
Also, Remember!
It is not frequent that you will need to make a return at Zara, although we must always be ready for any uncertain situation. Hence the Zara return policy, we would recommend you take care of your purchase receipt for at least 30 days. After which Zara will rarely accept your return.
In the case of Zara home products, you should be careful of the original packaging. You can also visit other similar return policies like TJ Maxx Return Policy and Kohl’s Return Policy. Thank you for reading this article.
Refund policy on sale items
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I was not happy at all because of the tag was not on my purchase….it does not make since to me that I could not get my refund back. Need to recap the policy because it does not make since and it is not good business. I would understand that the clothing had spots or tore but it was not; I just took the tag off because I thought that it was going to be a good fit for me but I ended up wearing something else.
Thank you for comment.
Pretty! This was an incredibly wonderful post. Thank you for providing this info.
Thank you For Comment!
Pretty! This was an extremely wonderful post. Thanks for
providing this info.
Thank you for your lovely comment.