Let us begin with the information you are looking for. I know that most of the users are finding DELL Return Policy. In the whole fragmentation, you will find the procedure of return policy. We are going to discuss the process of the DELL Return Policy, so set your back and read it carefully to know more about it. To learn more you have to go through the entire page on the most famous electronic item. Here we proceed.
The DELL Return Policy
DELL is a multinational technology company in the United States. It develops, repairs, sells, and support computers along with the services. The founder of this company is Michael Dell and it is named after its founder.
The head office is in Round Rock, Texas. Dell is one of the largest technological corporations all over the world. Dell’s featuring products are PC’s, Softwares, Services, Data storage devices, HDTVs, Cameras, Network Switches, and many more things. It serves worldwide and 145,000 employees are working in the Dell.
Dell gives 30 days to return the product from the date of purchase. You should provide each detail of your item to the authorized dealer without it your return is impossible. To know more about it read the following section of DELL Return Policy. Let us proceed with the main portion.
Dell Covid-19 Response
By seeing the condition due to covid-19 tell took many steps for the benefit of their employees. They are highly worried about their employees and preventing them is their first most important right. So, the following are steps taken care of by Dell.
- Dell technologies started work from home.
- They ensure safety for team workers and maintain a safe environment.
- Enabling teamwork.
- Putting our technology & expertise to work.
Points To Remember
Before we proceed with the return policy under are some points you should remember before going for the return policy. Dell uses to install every necessary application or software along with its terms and conditions.
- The return of electronic products should be done within the time-frame of the Dell.
- Without knowing about the media-based software you should not click on the ‘I agree with all these Terms and Conditions’.
- After the approval of the authority, you can return the items.
- Modified or customized items are not acceptable in dell’s return policy.
Therefore, all these are the points to remember before beginning the return procedure. Now, we can go for the return procedure of Dell products. Let us read carefully the Dell Return Policy.
Return Procedure Of Dell
As I mentioned in the above portion that after the confirmation comes from the authorized person you can proceed with the return policy of Dell products. Because only an authorized person can provide you CRA (Credit Return Authorization) number before returning the product. Then go on the ‘Contact Us‘ page or at the ‘Getting Help’ page for the requirement of the CRA number from the authorized person. Because the authorized person can only serve you with a CRA number.
After getting the CRA number within 5 days, follow the following steps to return the Dell product. Following is the procedure for returning the Dell products, which include:
- A valid CRA number is necessary for returning/ shipping the products.
- A product with its original condition is only acceptable.
- The item should be packed in its initial state into the box.
- Attach all documents along with the additional documents.
- Shipping charges are on the customers.
- Track your shipping product as it will be your responsibility (customer responsibility).
- Before shipping call and confirm customer service of Dell.
Thereby, these are the points that should be taken care of while returning the Dell products. During returning the product follow the above-mentioned steps of Dell Return Policy. Next, we will look at the exception of dell’s gift products.
Exception Of Gift Product
Here, in the under portion, you will get to know about the exception of dell’s gift products, which includes:
- Dell company does not offer any dell mobile phone.
- The return policy will depend on the type of discount given while purchasing the product.
- Refund will depend upon the product like a laptop, PC, or any other associated dell product.
- Modified or customized software will not accept as a return or exchange.
Thus, these are the following exceptions of the Gift products which will not be considered as a return or exchange. Hence, Dell Return Policy has exceptions for the products which are mentioned in the above points. There are some non-returnable items list in the below section. Let us take a look at it.
Here is the list of items that are not returnable in the Dell Return Policy, which are as follows:
- Dell EqualLogic
- PowerVault DL
- EMC, EMC, and VCE
- Dell Compellent
- Dell KACE
- Dell Force10
- Dell Wyse
- The Dell Software
- Dell StatSoft
- Dell SonicWALL
- PowerVault ML6000 tape libraries
- Dell Quest, & ScriptLogic
- Data Protection & Rapid Recovery
Thereby, these were the products that dell does not take in the form of a return or exchange. Next, is about the refund policy of the Dell, here we go.
Dell Refund Policy
The refund policy of dell has terms and conditions to offer the buyers. If the mistake was committed by the Dell organization then they will not add any credits. Mistakes can be like defective or damaged happen to the box. Otherwise, in any other case, 15% of the credit will be added to the original label of the products including taxes.
If you had bought items during the sale or through a gift card then no refund will be accessible for you. The returned product will not be in its original state then you will not get your refund back. The refund will depend upon your original payment method while purchasing. You will not get back your shipping charges.
Therefore, this was about the Dell Refund Policy. Next, you will get to know about the FAQs of the Dell return policy. Let us take a look at the FAQs section.
What is Customer Care number of Dell Company?
The Customer Care number of Dell company is 1800 425 2067.
What is Dell's email Id?
Dell's email Id is US_SALES@Dell.com.
In how many days you can return Dell's product?
You can return Dell's product within 30 days from the due date of its original purchase.
CRA number is necessary?
CRA number defines Credit Return Authorization, so yes it is necessary before you return the item to Dell.
Does Dell have any exchange policy?
According to the Dell terms and conditions, dell does not offer any exchange policy to the customers.
Would I able to return a Dell laptop?
Yes, you can return your dell laptop within 21 days before the date of the invoice.
So here comes the completion of the Dell Return Policy. Dell provides some main points before you go for the return process which is mentioned above. Then it starts with the return process, that too without CRA number it is impossible. Dell does not offer any exchange policy for any of the products.
Above there are the points of exception of the dell products which are liable while return policy. Dell also has some non-returnable items, listed in the above section before the refund policy. Dell’s refund policy also contains some rules and regulations as mentioned in that section.
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