We all know that Dells is a leading computer and accessories retailer. If you’ve made a wrong purchase, we will help you return your Dell laptop, desktop, or any other PC accessory effortlessly. DELL is a multinational technology company that develops, repairs sell and provides services for computers and accessories. Our guide will help you learn everything about the Dell Return policy and the conditions to make a return. Keep on reading to know the simplest way to make a return or exchange with Dell. Let’s proceed with the standard return policy and its conditions.
What is Dell Return Policy?
Dell return policy page mentions a 30-day return period for most of the products directly purchased from Dell. This return period starts from the date mentioned on the invoice or packing slip. You can return the dell package through mail once you get your CRA number.
| Return Period | In-store - 30 Days Online - 14 Days |
| Return Method | 1. In-store 2. Online |
| Contact Number | 855-548-1145 |
| Official Website | Dell |
What Are The Dell Return Policy Conditions?
The return policy of Dell also mentions the following conditions for the return eligibility.
- You must return items with all accessories and all in-box documentation.
- The items should be in as-new condition with their original packaging.
- Also, you must take the return approval from Dell before sending the product back. We will learn more about this in the Dell Return Policy exceptions section.
How Will I Get My CRA (Credit Return Authorization ) Number?
You have to call Dell customer service and get your CRA (Credit Return Authorization) number.
How To Return At Dell?
As we said we said, if you want to return any product then the first step is to authorize the return with dell and get a CRA (credit return authorization) number. You can get the CRA number either by sending an email or calling Dell customer support.
After getting the CRA number, you can initiate a return by entering your order number on the order support page. Follow all the necessary instructions and ship the item back to Dell. After Dell receives your item with the receipt, they will initiate a refund of the product price after deducting the shipping charges.
Keep In Mind – After Dell approves your return, you must successfully ship the item back to Dell within 30 days otherwise they reserve the right to reduce or eliminate the refund credit. Also, to get a full refund your item should meet all the necessary Dell return policy conditions.
Dell Outlet Return Policy
If you want to return any Dell outlet item, then Dell will not charge you any return shipping and restocking fee. Just like the standard policy, you can return any Dell outlet merchandise within 30 days from the receipt date for a full refund.
Dell Holiday Return Policy
Dell provides extended return periods and free return shipping for all purchases made during the winter holidays. If you buy anything from Dell between 1st November and 25th December, then you can return it until 15th January.
Remember that all the exceptions and conditions to the standard Dell return policy will still apply on Holiday returns.
Dell Return Policy Exceptions
- Dell will not accept the return if you ship any item back without their approval. Any items returned without their approval is considered an unauthorized return and Dell will not provide refunds or ship the product back for these types of returns.
- After the return authorization, you must ship the items back within 30 days otherwise your refund amount will be reduced or canceled.
- Software is not returnable unless it is application software.
- You can only return media-based software only if it is unopened and in a sealed package.
Non-Returnable Items
Though most of the items are returnable within 30 days, the Dell return policy excludes returns or exchanges on the following category of merchandise.
- Dell EMC brand products
- Dell Wyse brand products
- Non-Dell-branded products and
- Customized products.
Dell Exchange Policy
Dell doesn’t have any official statement on exchanges. But in any case, if you receive a defective product from them then their online customer support will make at least 3 attempts to rectify the issue. If they are still unable to solve the problem, then you will get an exchange as per their warranty agreement.
| Exchange Period | In-store - 30 Days Online - 14 Days |
| Exchange Method | 1. In-store 2. Online |
Dell Refund Policy
Remember that Dell return policy does not cover refunds on shipping and handling costs. Once Dell receives your return, they will initiate a return to the original form of payment. Also, you must get approval before returning a product. Dell will not give you any refund if you ship the item back without taking approval.
| Refund Period | Within 10-15 Business Days |
| Refund Method | Original Mode of Payment |
Dell Response To Covid-19
By seeing the condition due to covid-19 tell took many steps for the benefit of their employees. They are highly worried about their employees and preventing them is their first most important right. So, the following are steps taken care of by Dell.
- Dell technologies started work from home.
- They ensure safety for team workers and maintain a safe environment.
- Enabling teamwork.
- Putting our technology & expertise to work.
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Frequently Asked Questions
What is Customer Care number of Dell Company?
The Customer Care number of Dell company is 1800 425 2067.
What is Dell's email Id?
Dell's email Id is [email protected].
In how many days you can return Dell's product?
You can return Dell's product within 30 days from the due date of its original purchase.
CRA number is necessary?
CRA number defines Credit Return Authorization, so yes it is necessary before you return the item to Dell.
Does Dell have any exchange policy?
According to the Dell terms and conditions, dell does not offer any exchange policy to the customers.
Would I able to return a Dell laptop?
Yes, according to dell return policy laptop, you can return your dell laptop within 21 days before the date of the invoice.
Also To Keep in Mind
You can return most of the items (excluding non-returnable) back to Dell within 30 days. Remember that the Dell return policy is applicable only to Dell-branded products purchased directly from Dell. Also, you cannot ship your return back to Dell without their consent. If you do this then Dell will neither credit your refund nor send the items back to you. If you have any queries, then let us know in the comment section below. Don’t forget to check out our return articles on Zappos and Aldi.
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