Tesco is one of the popular brands and given their customer base and the nature of the product it is only fair that they have a return policy in place. Now if you are looking to return any product, you can do so under the guidelines of Tesco return policy. It is easier once you know what to do and therefore we will guide you with a few simple about how to move forward and make a successful return.
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What is Tesco Return Policy?
Customers have 30 days to request a return at Tesco from the date of purchase. Tesco return policy also allows returns for “change of mind.” The basic conditions for a successful return are to ensure it is in its original condition with the purchase receipt.
Can I Return an Opened Product?
No, Tesco will not accept items that are opened or tampered with. You will have to keep it in its original condition to make a successful return. If you open the product, you will not be eligible for a return even if you have the purchase receipt.
How Can I Return My Tesco Items?
There are two simple ways to return your product under the Tesco return policy. As you know Tesco has its physical store across the US and also its online store, so how do you return your product when you purchase from either of their stores. This is how.
The store return is very simple. If you purchase any product from the store, you can simply go back with your purchase receipt and request a return. In the case of less number of items, the return would be quicker. It is recommended that you go to the same store you made your purchase from. Although there is no strict rule for this, you can also visit the nearest Tesco store and make your return.
Note: Purchases from Tesco (Extras and Superstore) can not be returned to the Tesco Express store.
If you have purchased from the Tesco online store, you can still make a return. The Tesco return policy suggests that you return your online item then and there to the delivery driver. You can check your product when delivered and can immediately make a return to the delivery driver of Tesco.
In case you have accepted the items and then found a reason to return them, you can do that as well. Please simply visit your nearest Tesco store and return your items. Although you must have your delivery note along with you at the time of return.
Note: Purchases using the “Whoosh” service can not be returned to the delivery driver, instead call 0800 085 3568.
Tesco F&F Clothing Return Policy
Tesco has a very flexible return policy and they put in continuous efforts to satisfy their customer. Now, if you have purchased clothing items from Tesco, you will have 100 days to make your return. This is an exception only to clothing items. The Tesco return policy states that due to Covid-19 customers coming to the store are less frequent than before and therefore they have extended their return period to 100 days.
Now, you can return your clothing to any Tesco store with the condition that you should bring your purchase receipt and also keep the item in its original condition. If you are looking to make an online return then you should call 0800 323 4040.
Note: Clothing items like swimwear and underwear are not accepted for return once purchased.
Tesco Electronics Return Policy
Online purchases of electronics from Tesco can be returned within 30 days after the delivery. Although you will only be eligible for a refund if you return your item before 14 days of delivery, after which you are only eligible for a replacement.
If you have specifically bought ink cartridges or electronic toothbrushes, then you can only return your product for a replacement. Also, do not forget to carry your purchase receipt.
Return Policy for DVDs and More
Tesco return policy states that you can return your DVDs, CDs, and gaming discs only if it is sealed and unused. In case you unseal it and find it broken, you can then request a return. Although if you change your mind after opening it, then you won’t be eligible for a return. If you are returning a gaming console, then you should also return all the accessories along with it.
Return Policy for Phone
Generally, all the phones from Tesco come with a 24-month Tesco warranty. In case you find a fault in your phone, then you can make a return within 30 days of your purchase. If your phone develops a fault after 30 days then you are still eligible for a return but in that case, you must call 0345 301 4455 first.
Note: Unlike other phones, Apple phones come with only 12 month Tesco warranty.
Can I Return a Faulty/Damaged Item?
Tesco is known for being flexible with their policy to keep their customer satisfied. One good example of this is their policy for faulty or damaged items. Under the Tesco return policy, if you find a faulty or damaged product, you can give it for a return within 12 months of your purchase. Tesco guarantees a repair, replacement, or a full refund.
Tesco Replacement Policy
If you are solely looking to replace your item at Tesco, you must still follow the Tesco return policy. The standard policy is to return your item within 30 days of your purchase. Although as explained above different items may have different return periods and some are non-returnable.
Tesco Refund Policy
You have multiple ways to pay at Tesco. Now, when you request a return, you can get a full or partial refund depending on the nature of your return. Tesco will refund your money on the same mode of payment you initially used for the purchase. Refunds credited to your debit or credit card may take 3-5 business days to reflect.
Note: In case of promotional purchase the refund will be adjusted and the promotional offer will no longer apply.
Frequently Asked Questions
1. Do I get a refund on groceries?
Yes, Tesco allows refund on groceries as well if you return them before their expiry or “use by” date.
2. What returns a buy one get one product?
In such a case, your promotional offer will not apply and you will get a refund for only one item.
3. Can I return my product at any Tesco store?
Yes, you can return any item to any Tesco store, except when you purchase Tesco Extras or superstore, then you can not return it Tesco express store.
4. Can I return my sim?
For such services from Tesco, you need to contact them on 0800 323 4060.
Also, Keep in Mind
It is necessary to understand the Tesco return policy before you request a return. It will ensure that you have a better chance of making a successful return. In case you have any doubt you can always call Tesco customer service before visiting the store, it will save you time. You would also love to know more about some popular return policies of brands like Target and Lowes.