Ashley Furniture sells a wide range of indoor and outdoor furniture equipment – from bedding, dining table, sofa, bathroom furniture, and many home decor items. You may visit the store or shop your favorite furniture online on ashleyfurniture.com. When it comes to online shopping, it is hard to avoid mistakes. What if you ordered the wrong size or color that doesn’t suit the interior looks. Can you cancel your online order? Well, we are here to explain the Ashley Furniture cancel order process so that you can make things right.
Ashley Furniture Cancel Order Details
Ashley Furniture does actually allow its customers to cancel or change online orders. The Ashley Furniture cancel order process is fairly simple but differs for standard shipping and delivery + assembly orders. After you place an order, they immediately start the fulfillment process. So, no matter what the reason is, you should act fast to cancel or revise your online orders. Here’s what you need to do for order cancellation.
Ashley Furniture Cancel Order Process
You may have gone for standard shipping or no-hassle delivery + assembly when ordering from Ashley Furniture. The cancellation depends on what you’ chose out of the two. In both cases, you’ll have to pay a 30% order cancellation fee.
Standard shipping – The is no valid timeline for cancellation of standard shipment orders. So, we suggest you act fast and call their customer support at 866-436-3393 before the order gets shipped. Notify the executive about canceling the whole order or a specific item. You’ll receive an email confirmation if the request gets approved.
No-hassle delivery + assembly – These orders also need to be canceled by calling customer service at 866-436-3393. However, to avoid extra charges, you must cancel your order 48 hours prior to the scheduled delivery date. If you want to cancel the order but it’s less than 48 hours left for the delivery, you’ll be charged for the delivery cost mentioned in your invoice. After the approval, you’ll receive a confirmation email of order cancellation.
What If I Cannot Cancel My Order?
Remember that, you may not be able to cancel your order if the item is already shipped to your nearby Ashley Furniture warehouse. However, this doesn’t mean you’ll have to keep the item. You still have an option to accept the delivery and return any unwanted item for a full refund of your money. To make things right, we suggest you check out the Ashley Furniture return policy.
Refund Process For Ashley Furniture Cancel Order
Ashley Furniture specially orders furniture from a specific manufacturer when someone places an order. As per the Ashley Furniture cancel order policy, you’ll have to pay a 30% cancellation fee. Credit card payments will be refunded to the same card in about 7 to 10 days. This may vary depending on your bank’s processing time. If you’re canceling the delivery of an in-store purchase made by check, then you’ll have to wait for 15 days to get your refund. For cash payment, you’ll receive your refund in check.
Also, Keep In Mind
We hope that now you know all the necessary details of the Ashley Furniture cancel order process. For no-hassle delivery + assembly, you need to request a cancellation 48 hours in advance of the scheduled delivery date. For order cancellation, simply call their customer support. You can’t cancel or change your standard delivery order after the shipping. Your refund will depend on the payment method you used while ordering. However, you can still return it back to Ashley Furniture to get your money back.
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