Your shopping experience is only fun when you actually like what you buy. Sometimes you do not like what you buy but you can still have a good experience if the brand allows return, exchange or refund. Brooks Brothers return policy serves the same purpose “customer satisfaction.” You must know more about it when you shop there. Therefore, we will guide you on how to make a return and see whether you are eligible for a return or not.
What is Brooks Brothers Return Policy?
Brooks Brothers return policy allows 60 days return period to all their customers from the date of purchase. It is important to make an eligible return, therefore carry your original receipt as proof of purchase. You can only return items in their new condition with no damage.
Can I Return My Purchase For Free?
No, the return fee is $7 for every return. It will be deducted from your refund. Although some situations allow you to make a free return. Here are those:
- If your purchase was made with a Brooks card.
- If you receive a damaged product.
- The size, colour or anything else does not match the description of the product you ordered.
- If you are looking for an exchange.
How to Return your Items at Brooks Brothers?
There are multiple ways you can choose to return your items. The Brooks Brothers return policy is very customer friendly and with just a few steps, you can make your return much easier.
This is when you make your purchase from the online store of brooks brothers. To make your return straight from your home, you need to check your eligibility first and then follow these steps:
- Type in the order number and email id on their return page.
- Choose which item you would like to return.
- Also choose the reason for returning.
- Click done and then generate your return label.
- Pack your items and tape the label on it.
- Choose FedEx or USPS and drop it off.
Your return will then be processed and once confirm, you can move further with the process.
To return your purchases from any of the Brooks Brothers stores, you will need to follow a few simple steps. It will be much quicker and easy to follow.
- Print and fill out their FedEx return form.
- Pack your items properly if possible with their original packaging.
- Drop it to your nearest FedEx drop off location.
You can note down your shipping tracking number, this will help you to track your order. After Brooks Brothers receive your order, you can move further with the process.
Return on your own
Your last option could be to return your package on your own. You may have received a label with your invoice, attach that to your return package and send it to the below address. Remember, you will not get the shipping charges with your refund.
What if I Receive a Damaged Product?
You do not have to worry about keeping any damaged product. There is a process in place to recover damaged products from customers and give them a new product. Here is what you need to do.
- First of all send the customer service an email ([email protected]) about this situation.
- Click and attach the photos showing the damaged product with the email.
- Ship the product back
- Wait for their confirmation, they will send a new product.
Brooks Brothers Return Policy Exceptions
There are a few exceptions that need to be clear for all customers. It will help you with your return, as if your return item falls under the exception, it will be rejected and it will waste your time. Here is what you need to remember:
- Final sales item is not eligible for a return in any case.
- Sale items that are in a 70% or more discount will not be eligible.
- Merchandise that is altered can not be returned.
- Monogrammed items or special orders are also not eligible for a return.
- Head of the Charles merchandise
These are the exceptions that you should know. If you are purchasing any Brooks Brothers products from a third party, then it should be returned there itself.
Brooks Brothers Exchange Policy
Currently, you will not find any option to exchange your purchase. So the best-case scenario for exchange would be to return your product to Brooks Brothers. You can then get your refund and make a new purchase. This is the only way to make an exchange at the moment.
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Brooks Brothers Refund Policy
After you have followed the Brooks Brothers return policy guide, you should wait for the inspection process. After the confirmation, your refund process will initiate. You will receive your refund on the same mode of payment used for purchase. The refund may take 3-5 business days to reflect. In case of payment made from Amazon pay or Paypal, it may need around 14 business days. It is unusual for the refund to take 10 business days and more, so if it is the case, you should contact their customer service.
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Frequently Asked Questions
1. Can I pay using PayPal?
Yes, you can make a purchase using PayPal but at the time of return if you want a refund on your PayPal account then you will have to return it to their return center. Same goes for Amazon pay and Klarna.
2. Can I return an international purchase?
Yes, you can return your international purchase, but you have to return within that country to your nearest Brooks Brother store.
3. Can I return a gift?
Yes, you will be allowed to return your gift as well. The refund will only be issued to the person who is making the return.
4. Can I return without receipt?
Yes, you can also choose to return even if you lose your purchase receipt. In such a case you will only receive merchnadise credit as your refund.
Keep in Mind
You will be able to make your return much easier with these Brooks Brothers return policy guidelines. Do not forget to make a return within 60 days from the date of purchase to be eligible for a return. If you face any trouble, do let us know in the comment section. In the meantime, you can also take a look at our other articles like the Next return policy and Boohoo return policy.