Carters being a brand for babies is very considerate with their policies. They understand how shopping for babies can be overwhelming. For this reason, we would recommend you to make yourself known to Carter’s return policy. Another added benefit is that you can also use this policy to make a return for products purchased from their subsidiary, OshKosh B’gosh. So if you have made a purchase that now you are thinking to return, you can help yourself and follow their process for an easy return.
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What is Carter’s Return Policy?
Customers are allowed a return within 90 days from the date of purchase. The Carter return policy is also known as the happiness policy. Customers will only be eligible if you keep your product in its original condition and also bring the proof of purchase with you. Carter’s only and in-store returns are also easy to process at any time.
Are Carter’s Returns Free?
No, Carter’s do not provide free returns. You will be eligible for a refull refund but they will also deduct the shipping or handling charges from your refund.
How To Return My Purchase To Carters?
You should note that Carter’s return policy has a different process of return when you make a purchase from their store and when you purchase online. Keeping that in mind, you can follow either of these processes.
Carter’s Return Policy In-store
When you purchase from any of the Carter’s owned retail stores, you may return it to any Carter’s owned retail store as well. It is not compulsory to make a return only from where you purchased the item. This is very convenient for all customers. The only thing you need to ensure is to go with your purchase receipt and take the card from which you made the payment. You may go to the return counter and ask for an exchange or a refund. Make sure to follow this process within 90 days of your purchase.
Carter’s Return Policy Online
If you are unable to visit the store, you have the option to use Carter’s return policy online. You could do this without logging in to your account. This requires you to follow a few simple steps starting with:
- Use Carter’s interactive tool.
- Enter your order number, email id, and zip code.
- Locate your order and click on return.
- Then, fill out the form on the back of your packing slip
- Pack your return item properly.
- Enclose the form with the package.
- Mail the package to their shipping address.
Here is the shipping address you can use to mail your package:
- Carters.com | OshKosh.com
Attn: Returns Processing
625 Braselton Parkway
Braselton, GA 30517
You must also remember: you can not return your product by mail if you purchase the item from their store. You will not be able to locate your order in the first place. Therefore you only have the option to use the In-store Carter’s return policy as explained above.
Carter’s Return Policy Without Receipt
Yes, Carter’s does accept returns without receipt as well. Although there are some conditions mentioned in Carter’s return policy for such returns. First of which is the item should be in its original condition and second that your refund will only be processed in the form of a merchandise credit if you are not looking for an exchange.
You may like this: Carter’s will initially try to locate your order in their system and if they do, they will treat your return under “return with receipt” hence you will be eligible for a refund on the original mode of payment.
Can I Return My Product After 90 Days?
Yes, Carter’s are dedicated to providing flexibility to their customer during the return process. Hence even for some reason, you are unable to make a return within 90 days from your purchase, you can return it after 90 days. The point to note here is in such conditions you will only get a refund on the current price of the item you are returning.
Let us take an example: If you purchased an item worth $125 and if you are requesting a return for that item after 90 days and at that time the price for that product dropped to $100 then your refund amount will be $100 rather than $125.
Can I Return A Gift?
Yes absolutely, you may return your gift to Carter’s but you will not get your refund in the form of the original mode of payment. You will only get the refund in the form of a merchandise credit. You will receive this credit in your associated email. If you wish to change the email for your refund, you may contact 877-333-0117.
Carter’s Exchange Policy
When you follow Carter’s return policy to make your return, you must know the conditions if you wish to exchange your product for another. If you purchase from their store, then you must visit the store again to get an exchange. You will not be able to get an exchange for online returns. Carter’s will only provide you with a refund with which you can re-order.
You may like this: If you return your product online and are looking for an exchange, you can contact 877-333-0117 and they will waive the shipping charge for your reorder.
Carter’s Refund Policy
The refunds are highly dependable on when you make your return. According to Carter’s return policy, you must make your return within 90 days and your item must be in its original condition for a full refund to your original mode of payment. Now, you must also know that if you make a return without receipt, you will only be eligible for a refund in the form of a merchandise credit. It is also possible to get your refund when you make a return after 90 days but again only in the form of a merchandise credit.
You may like this: If you use 2 of your cards to make the payment then you will receive that exact payment back to both of your cards when you receive your refund.
Carter’s Covid-19 Extra Care
Carter’s are dedicated to providing service even during these tough times of Covid. Therefore they are taking extra precautions in their store and distribution centres. This may also lead up to a little bit of delay on online orders. If you are looking to visit their store, you will be happy to know that they take precautions like:
- Frequent Cleaning
- Use of face mask and gloves for their team and you.
- Restricting the number of customers in the store at a particular time.
- Regular temperature check
- Following WHO & CDC guidelines.
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Frequently Asked Questions
1. Can I exchange my Carter’s purchase online?
No, you will not be able to exchange online, you must visit the store for a direct exchange. All online returns will only be refunded and then you can re-order if you’d like.
2. Is the return label refundable?
No, if you choose to return your product online, then during the time of your refund, you will only get the refund for your item purchased and not for the return label.
3. How can I return an international order?
To authorize an international return you must call Carter’s at 762-232-1399 between 7:00 Am to 12:00 Am EST. (All Days)
4. Can my order be delayed due to Covid-19?
Yes, Carter’s are taking extra precaution, which means your order may take a little bit longer than usual, you will be kept upto date through emails.
Things To Note
Coming to the end of Carter’s return policy guide, we must tell you that this is one of the most flexible return policies. Customers can make a return in such different situations. So you must be aware of the possibilities when you return in any given circumstances. Most importantly try making your return within 90 days and returning the item in its original condition, this process would be the smoothest and the quickest.