You can easily return your purchase at Evo with the Evo return policy. You can easily go for an exchange or a refund in case your purchase was not satisfactory. At the same time, you should know how to return quickly and whether you are eligible for a return or not. We will guide you through the process for a successful return to Evo.
What is Evo Return Policy?
If you do not like your product, the Evo return policy allows customers to return within 366 days from their purchase. You have to return your product in its original condition, any damage or sign of use found will make your return ineligible. The returned item should also include the tags and all the accessories that came with it.
Are Evo Returns Free?
Yes, Evo returns are free only for particular products like shoes and flip-flops. All other products if returned will cost you around $7. Oversized items like bikes may have a different shipping fee but they are not free.
Can I Return an Used Purchase?
No, Evo does not allow any return that is been used. Although they might help you with any defects or issues if it is under the manufacturer’s warranty.
How Can I Return My Evo Purchase?
There are two easy ways to return your product. You can return within and outside the US. Few steps should be followed under the Evo return policy for a successful return.
Returns within the US
You can make a return directly to the Evo store. Most of the items can be dropped off at the store. You can make your return to any of the nearest Evo stores. Whether you purchased it online or in-store, you can return it to the store for an easy and quick return.
If you are not looking to visit the store and instead want to return your product online then you can also do that with a few simple steps. You can generate your return label. Fill in your order details like order number and email address. then generate your return label. Ship the product to the address printed on the label.
Returning from outside the US
The most important thing to note when you are returning your product from outside the US. All your shipping charges will only be incurred by you. This process will also start with generating the return label. Pack your items properly and attach the label to the packaging and ship them using any postal services.
Evo Return Policy Exceptions
Not all products can follow the standard Evo return policy. Some exceptions must be followed. All customers should be aware of this before requesting a return. Here is what you should keep in mind.
- Freight items are not eligible for a return.
- Freight shipping is not available to Alaska and Hawaii at the moment.
- Customers must incur the return cost.
- Most items will be charged around $7 for returns except shoes and flip-flops.
- Used items are not eligible for a return
Keeping this in mind would help you to make a successful return and would not waste your time if you turn out to be ineligible for a return.
Evo Exchange Policy
If you are looking to change the size or colour or style of your product. Evo does not offer a direct exchange under the Evo return policy. They recommend you to follow the return condition and make a return. After which you will receive your refund if eligible and then you can re-order accordingly. In case of any manufacturer defect, you can get a new product under its warranty.
You may also like: Urban Outfitters Return Policy
Evo Refund Policy
After Evo receive your product, they will initiate your refund. The refund processing may take upto 3 weeks. They will refund your money on the same mode of payment used for purchasing. Your refund will not be initiated if you have not returned your complete order (it should include accessories).
You may also like: Costco Return Policy
Frequently Asked Questions
1. How long will it take to get a refund from Evo?
After Evo warehouse receives your item, it'll take around 3-5 days for the refund be process to your original form of payment. This time may be extended to 3 weeks during the post holiday season.
2. Is there any fee to return online at Evo?
Except for shoes and flip-flops, for most items you'll have to pay a return shipping fee of $7
3. How do I return freight and other oversized items at Evo?
If you reside in the U.S. or Canada then, contat their customer care at 1.866.386.1590. Other worldwide customers may dial 1.206.632.7598.
4. What is my Evo item turns out defective?
If your Evo purchase is having a manufacturing defect then you may refer to the Warranty palicy and ask for a replacement.
Keep in Mind
So if you are aware of the Evo return policy, you can make your return quickly and will have a greater chance of making a successful return. It is always recommended that you go through the exceptions of the returns so that you can understand whether you are eligible for a return or not. Here are some of our other articles on the return policy that may interest you, REI return policy and DSW returns.