Whenever we head out to play our favorite sport, we want to be dressed in the sportswear that is most appropriate and of the finest quality. And what better place to shop for the best sportswear and footwear than Foot Locker? As a well-established brand Foot Locker strives not only to provide the best products but also to ensure utmost customer satisfaction. Foot Locker Return Policy makes sure that all customers of the company are completely satisfied!
This article deals with giving you all the relevant information about this Policy. In addition, here, we will also talk about Foot Locker Refund Policy and Foot LockerExchange Policy, to give you a complete picture of how you can easily initiate a return, refund or exchange for a product that you are not satisfied with.
Foot Locker Return Policy
For the US, Foot Locker Return Policy allows you to return the products you ordered online within 45 days after delivery of the product.
Foot Locker aims at providing complete satisfaction to the customers, for the products that they purchase. They understand that their customers might sometimes not be completely happy with their purchases and might want to return their products.
However, as per the Foot Locker Return Policy, the item that you want to return should be in its original condition. It should also be unused. You must also remember to return all the included tags and the original packaging so that your return can be made successfully.
About Foot Locker
Before we move on to explaining ways of returning a product to Foot Locker, this section gives you brief information on Foot Locker.
Foot Locker is a well-known American sportswear and footwear company. It was founded in 1974, and currently has its headquarters in Midtown Manhattan, New York City. The company owns several brands such as Kids Foot Locker, Lady Foot Locker, Footaction, SIX:02, Runner’s Point, Sidestep, etc.
At present, Foot Locker has 3310 stores in 28 countries around the world. If you would like to explore Foot Locker more or shop online, you can visit their official website.
Ways of returning a product to Foot Locker
In the US, for returning a product to Foot Locker you can either go to a store or return the product by mail. Read ahead to find out how you can return your product:
Return to a store: For this, you simply have to go to the nearest Foot Locker store near you. You can locate the nearest store near you by clicking here. Carry the item that you want to return along with the order invoice or shipping confirmation. Approach any salesperson at the store, and they will be able to help you initiate your return.
Return by Mail: To return your product by mail, include the following in your package:
- There is a return form located on the rear side of the original invoice of your order. Make sure to include this in your return package. If you have misplaced the return form or had not received it, click here to fill up a new return form. Print this and include it in your return package.
- If you are unable to get a return form write down your name, address and phone number on a paper and include that in your return package.
- Now, properly pack the items that you want to return. Make sure to seal the package properly, so that it does not get damaged.
- Next, attach the SmartLabel (found in the center of your original invoice) and drop the package in your mailbox or at your local post office. Alternatively, you can also choose to send the package via Federal Express or Ground Service to the following address:
500 N 72nd Ave
Wausau, WI 54401
Please note that Foot Locker has the right to refuse a return for any returns made after 45 days of purchase. Foot Locker may also not accept a return if the product is not in its original condition.
Foot Locker Refund Policy
After the Foot Locker Return Policy, we now come to the Foot Locker Refund Policy. Refunds are generally processed in the original form of payment. Refunds include the product and tax amount only.
However, there are certain things to take note of for payments made with PayPal. Firstly, if you paid for your order by PayPal, you can only return it by mail. Your refund is processed as soon as the return package is received and reviewed at a Foot Locker warehouse. But, a SmartLabel fee of $6.99 is deducted from your refund amount.
In the case of returning an in-store purchase, if you do not have a receipt, you will not get a refund. Instead, you will be eligible for an exchange or a store credit only up to the current price. The same thing applies if you have a gift receipt.
Foot Locker Exchange Policy
Foot Locker Exchange Policy facilitates easy exchanges for a product that you are not satisfied with. If you are returning a product by mail, and want an exchange instead of the original product, please make sure to mention the style number, size, and color of the product that you want in exchange for your original purchase.
However, please note that exchanges are subject to the availability of products. If the product that you want in exchange for your original purchase is not available, you will be given a refund instead.
Foot Locker has a free exchange policy, but this excludes bulk orders. This also excludes express shipping and is only applicable to standard delivery. Also, note that to avail the benefits of free exchange policy, the entire exchange must be shipped to a single address only.
Frequently Asked Questions
How do I contact Foot Locker's Customer Care?
You can call Foot Locker's Customer Customer Care Department at 1.800.991.6815.
What is a SmartLabel?
A SmartLabel is a pre-paid, pre-addressed postal return label for returns or exchanges. It can be used for the domestic US Returns only.
Does Foot Locker accept COD Returns?
No, Foot Locker does not accept COD Returns.
We have tried our best to provide you with all relevant information regarding the Foot Locker Return Policy in this article. The article explains how you can return a product to Foot Locker, and how you will get a refund for your return, through the Foot Locker Refund Policy. It also explains the Foot Locker Exchange Policy. The article also answers a few Frequently Asked Questions.
If you have any doubts or queries regarding this article, feel free to ask them in the comment section below! We would also love to know your views about this article in the comment section! You can also find similar articles on our site, for brands such as Nike, Brookstone, and Discount Tire.