Are you facing trouble with an instrument purchased from Guitar Center and want to return it back? If yes, then you should not worry as we have covered everything you need to know about the Guitar Center return policy. Your return process will become hassle-free and easy after reading this article. Moreover, we will also tell you about Guitar Center Refund Policy and Guitar Center Exchange Policy. Read on to find out more!
Guitar Center Return Policy
Guitar Center strives to achieve total customer satisfaction. Generally, you can return a product within 45 days of purchase. However, there are a few exceptions to and limitations to the policy of Guitar Center.
In addition, you must note that the product that you are trying to return must be in its original condition and should not be used at all. The instrument or its accessories should not be scratched or damaged in any other way.
|Return Period||45 Days|
|Return Method||In-store & Online|
|Extended Holiday Returns||Return within 45 days or by Jan 31.|
|Official Website||Guitar Center Return Policy|
How to Return at Guitar Center?
You can either make your purchase at a Guitar Center store or from their official website. However, as per the Guitar Center Return Policy, if you are not satisfied with your purchase, you can return it either to a store or by mail. This section shows how you can initiate your return:
Guitar Center Return Policy In-Store
You have the option of simply returning your product to a nearby Guitar Center store. This way, you can avoid paying return shipping charges. All that you need to do to return a product purchased from the store or online, is take it to the Guitar Center store. Just make sure to take a printout of the order confirmation email or the packing slip (which was included in your original order.)
You can locate a nearby Guitar Center store by clicking here.
Guitar Center Return Policy Online
For products purchased from Guitarcenter.com, you may also choose to return your product by mail. For this, you need to make sure that you have a return authorization code. You can get this code by contacting 1-866-498-7882. You can ship your return to the given address on their official website. However, Guitar Center might charge a minimum of 15% restocking fee if they receive a product that is not in its original condition. Moreover, they might decline the return if the product that you are trying to return is damaged.
Also, note that your return package must include all the original packaging, accessories, warranties, manuals, etc. If these are not included in your package, you might have to incur a return handling charge. The return handling charges differ based on the product. Click here to know the handling charges for various products.
Guitar Center Return Policy Exceptions
As mentioned earlier, the 45 days return policy does not apply to certain products. Vintage Instruments must be returned within 3 days of purchase. You can return items such as workstation keyboards, DJ equipment, recording devices, rack signal processors, and lighting/fog machines only within 14 days of purchase.
Further, there is a list of products that cannot be returned as per the Guitar Center Return Policy. These are:
- CDs, Videos, Books, Vinyl Records
- Turntable cartridges, tubes, earbuds, earplugs, and in-ear monitors
- Fog fluid, harmonicas, cleaning products, demo gear, fog fluid, harmonicas, cleaning products, demo gear,
- Clearance items, items identified as non-returnable, discontinued items,
- Apple hardware, computers, opened software, electronic software downloads,
- Special orders
You must also note that if you want to return any woodwind and brass instruments you will have to incur a $10.00 fee for sanitization. If you are returning mouthpieces over $300, you will have to incur an $8.00 sanitization fee. Whereas, the fee for mouthpieces under $300 is $4.00.
Also, if you want to return any opened Apple products, you will have to incur a 10% restocking fee.
Extended Holiday Return Policy
Guitar Center also provides you with an Extended Return period for The Holiday Season. The products purchased from Guitar Center during Holiday Season will be eligible for return till Jan. 31 of the next year or within 45 days whichever comes later.
Guitar Center Return Policy Covid-19 Response
Guitar Center Return Policy serves valuable customers & customer executives as their top priority. They also always ensure that the customers should be safe while they are shopping at Guitar Center. The Guitar Center Return Policy has taken some steps to the prevention of Covid-19 such as.
- You can download the app and order.
- Order online and pick it up from the store.
- You can directly order and pick up the product by Contactless Curbside Pickup, you can pick the product from outside of the store.
- To assure protection, they would not allow anyone inside the store without wearing a mask or fair face covering.
- You must use the sanitizer provided in the stores.
- You must maintain social distance by staying at least six feet away from other customers.
These are a few of the steps that the Guitar Center Return Policy provides to prevent any spread of coronavirus.
Guitar Center Refund Policy
Now that you know about returns, this section tells you about Guitar Center Refund Policy. Guitar Center processes your refund as soon as your return is reviewed and meets all the necessary return requirements. If you want to return a product, which was a cash purchase of more than $250, then your refund will be made only by Visa Debit Card.
Once Guitar Center issues your refund, it may take the bank up to 72 hours to process the credit. However, if the credit does not reflect in your account for a very long period of time, then you should contact Guitar Center’s Customer Care.
Guitar Center Exchange Policy
Guitar Center’s official website does not mention anything specifically about Guitar Center Exchange Policy. However, if you wish to exchange a product you purchased, you may enquire about it at a Guitar Center store or call Customer Care.
Frequently Asked Questions
1. How can I contact Customer Service
You can call Guitar Center's Customer Service at +1 801-501-8847.
2. How can I contact Guitar Center's Social Media Customer Service?
You can contact Guitar Center's Social Media Customer Service via Facebook, Twitter, YouTube, and Instagram.
3. In how many days can we return the product?
The 45 days return policy does not apply to certain products. Vintage Instruments must be returned within 3 days of purchase.
4. What are Guitar Center's Social Media Customer Service hours?
Guitar Center's Social Media Customer Service hours are 7 days a week, 7 a.m. – 4 p.m. PST.
5. Can Guitar Center retail stores process International returns?
No, Guitar Center retail stores cannot process International returns.
Also Keep in Mind!
With this, we come to the end of our article on Guitar Center Return Policy. We hope this article was able to achieve its purpose of giving you all relevant information on the Guitar Center Return Policy and the process to return a product. We have also informed you about the exceptions to the 45 days return policy of the company. The article also tells you about Guitar Center Refund Policy and Guitar Center Exchange Policy and also includes a few FAQs.
In case you have any further queries about the article, ask them in the comment section below and don’t forget to comment on your views about this article in the comments below! Also, do check out similar articles on our site, for brands such as Barnes and Noble, Best Buy, and Gap.