Facing trouble with an instrument purchased from Guitar Center? Want to return it back? If yes, then you should not worry as we have covered everything you need to know about the Guitar Center return policy. Read the full article to ensure a convenient and hassle-free return process. Moreover, we will also tell you about Guitar Center Refund and Exchange Policy. Read on to find out more!
Table of Contents
What is Guitar Center Return Policy?
Guitar Center allows you to return a product within 45 days of the date of purchase. The return can be initiated both by visiting their store and online. However, there are a few limitations to the return policy of Guitar Center. In addition, you must note that the product that you are trying to return must be in its original condition.
| Return Period | 45 Days |
| Return Method | In-store & Online |
| Extended Holiday Returns | Return within 45 days or by Jan 31. |
| Contact Number | 855-770-3373 |
| Official Website | Guitar Center |
Can I Return Used Guitars at Guitar Center?
No, used guitars cannot be returned at Guitar Center. The instrument or its accessories should not be scratched or damaged in any other way. If your product is not in good condition, you may have to pay a 15% restocking fee.
Are Guitar Center Returns Free?
No, the handling charges and shipping fee needs to be paid by the customers. To avoid return shipping cost on online purchases, you can return them in-store.
How to Return at Guitar Center?
You can either make your purchase at a Guitar Center store or from their official website. However, as per the Guitar Center Return Policy, if you are not satisfied with your purchase, you can either return to the nearest store or by mail.
Guitar Center Return Policy In-Store
If you purchased a product from the Guitar center store or its website, then you simply have an option of returning it to a nearby Guitar Center store. This way, you can avoid paying return shipping charges. Simply locate a nearby Guitar center store. However, you must make sure that you are taking a printout of the order confirmation email or the packing slip (which was included in your original order) along with the product that you want to return.
Guitar Center Return Policy Online
For products purchased from Guitarcenter.com, you may also choose to return your product by mail. For this, you need to make sure that you have a return authorization code. You can get this code by contacting the Guitar Center contact number. You can ship your return to the given address on their official website. However, Guitar Center might charge a minimum of 15% restocking fee if they receive a product that is not in its original condition. Moreover, they might decline the return if they receive a product in damaged condition.
Also, note that your return package must include all the original packaging, accessories, warranties, manuals, etc. If these are not included in your package, you might have to incur a return handling charge. The return handling charges differ based on the product.
Guitar Center Return Policy Exceptions
As mentioned earlier, the 45 days return policy does not apply to certain products. Vintage instruments must be returned within 3 days of purchase. You can return items such as workstation keyboards, DJ equipment, recording devices, rack signal processors, and lighting/fog machines only within 14 days of purchase.
Further, there is a list of products that cannot be returned as per the Guitar Center Return Policy. These are:
- CDs, Videos, Books, and Vinyl Records.
- Turntable cartridges, tubes, earbuds, earplugs, and in-ear monitors.
- Fog fluid, harmonicas, cleaning products, demo gear, fog fluid, harmonicas, cleaning products, and demo gear.
- Clearance items, items identified as non-returnable, special items, and discontinued items.
- Apple hardware, computers, opened software, and electronic software downloads.
You must also note that if you want to return any woodwind and brass instruments you will have to incur a $10.00 fee for sanitization. If you are returning mouthpieces over $300, you will have to incur an $8.00 sanitization fee. Whereas, the fee for mouthpieces under $300 is $4.00.
Extended Holiday Return Policy
Guitar Center also provides its customers with an Extended Return period for the holiday season. The products purchased from Guitar Center during the holiday season will be eligible for return till Jan. 31 of the next year or within 45 days, whichever comes later. Remember that holiday returns are subject to the same conditions and exceptions of Guitar Center return policy
Guitar Center Exchange Policy
According to the Guitar Center exchange policy, you cannot request an exchange for products that are either damaged or used. However, you can return a damaged product if you receive one.
You may also want to take a look at other brands with similar returns and exchanges like Aldi and Marshalls.
Guitar Center Refund Policy
Now that you know about returns, this section tells you about the Guitar Center refund policy. Guitar Center processes your refund as soon as your return is reviewed and meets all the necessary return requirements. If you want to return a product, which was a cash purchase of more than $250, then your refund will be made only by visa debit card.
Once Guitar Center issues your refund, it may take the bank up to 72 hours to process the credit. However, if the credit does not reflect in your account for a very long period of time, then you should contact Guitar Center’s customer care.
Guitar Center Return Policy Covid-19 Response
Guitar Center serves valuable customers & customer executives as their top priority. They also always ensure that the customers should be safe while they are shopping at Guitar Center. The Guitar Center Return Policy has the following tweaks for the prevention of Covid-19.
- Customers can order online and pick it up from the store.
- Customers can directly order and pick up the product by contactless curbside pickup, you can pick the product from outside of the store.
- To assure protection, they would not allow anyone inside the store without wearing a mask or fair face covering.
Frequently Asked Questions
1. How can I contact Customer Service
You can call Guitar Center's Customer Service at +1 801-501-8847.
2. How can I contact Guitar Center's Social Media Customer Service?
You can contact Guitar Center's Social Media Customer Service via Facebook, Twitter, YouTube, and Instagram.
3. In how many days can we return the product?
The 45 days return policy does not apply to certain products. Vintage Instruments must be returned within 3 days of purchase.
4. What are Guitar Center's Social Media Customer Service hours?
Guitar Center's Social Media Customer Service hours are 7 days a week, 7 a.m. – 4 p.m. PST.
5. Can Guitar Center retail stores process International returns?
No, Guitar Center retail stores cannot process International returns.
Also Keep in Mind!
Guitar Center return policy covers returns on most of the items within 45 days of purchase. However, if you wish to return any opened Apple products, you will have to incur a 10% restocking fee. In case you have any further queries about the article, ask them in the comment section below and don’t forget to comment on your views about this article in the comments below! Also, do check out similar articles on our site, for brands such as Newegg and Home Goods return policy.
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