If you love musical instruments, you must definitely have heard of the ‘Guitar Center’. It is undoubtedly one of the best places to shop for your favorite instruments. However, sometimes you might not be completely satisfied with your purchase. For such cases, you have the Guitar Center Return Policy to your rescue!
This article gives you all the information that you need about Guitar Center Return Policy, to return an instrument with complete ease. Moreover, we will also tell you about Guitar Center Refund Policy and Guitar Center Exchange Policy. Read on to find out more!
Guitar Center Return Policy
Guitar Center Return Policy is evidence of the fact that the Guitar Center strives to achieve total customer satisfaction. Generally, you can return a product within 45 days of purchase. However, there are few exceptions and limitations to this general rule. We will discuss these in the next section of this article.
You must note that the product that you are trying to return must be in the original condition and should not be used at all. The instrument or its accessories should not be scratched or damaged in any other way.
Exceptions to the 45 days Return Policy
As mentioned earlier, the 45 days return policy does not apply to certain products. Vintage Instruments must be returned within 3 days of purchase. You can return items such as workstation keyboards, DJ equipment, recording devices, rack signal processors and lighting/fog machines only within 14 days of purchase.
Further, there is a list of products that cannot be returned as per the Guitar Center Return Policy. These are:
- CDs, Videos, Books, Vinyl Records
- Turntable cartridges, tubes, in earbuds, earplugs and in-ear monitors
- Fog fluid, harmonicas, cleaning products, demo gear, fog fluid, harmonicas, cleaning products, demo gear,
- Clearance items, items identified as non-returnable, discontinued items,
- Apple hardware, computers, opened software, electronic software downloads,
- Special orders
You must also note that if you want to return any woodwind and brass instruments you will have to incur a $10.00 fee for sanitization. If you are returning mouthpieces over $300, you will have to incur an $8.00 sanitization fee. Whereas, the fee for mouthpieces under $300 is $4.00.
Also, if you want to return any opened Apple products, you will have to incur a 10% restocking fee.
Ways to return a product to Guitar Center
You can either make your purchase at a Guitar Center store or from their official website. However, as per the Guitar Center Return Policy, if you are not satisfied with your purchase, you can return it either to a store or by mail. This section shows how you can initiate your return:
Return to a store: You have the option of simply returning your product to a nearby Guitar Center store. This way, you can avoid paying return shipping charges. All that you need to do to return a product purchased from store or online, is take it to Guitar Center store. Just make sure to take a print out of the order confirmation email or the packing slip (which was included in your original order.)
You can locate a nearby Guitar Center store by clicking here.
Return by Mail: You may also choose to return your product by mail. However, for this, you need to make sure that you have a return authorization code. You can get this code by contacting on 1-866-498-7882. You can ship your return to the following address:
(Your RA #)
4005 N Norfleet
Kansas City, MO 64161-9231
Please note that all the products that you want to return should be in their original condition and should not be damaged. If the products are not in the original condition, Guitar Center might charge a minimum of 15% restocking fee. And if the product that you are trying to return is damaged, Guitar Center might not accept your return.
Also, note that your return package must include all the original packaging, accessories, warranties, manuals, etc. If these are not included in your package, you might have to incur a return handling charge. The return handling charges differ based on the product. Click here to know the handling charges for various products.
Guitar Center Refund Policy
Now that you know about returns, this section tells you about Guitar Center Refund Policy. Guitar Center processes your refund as soon as your return is reviewed and it meets all the necessary return requirements. If you want to return a product, which was a cash purchase of more than $250, then your refund will be made only by Visa Debit Card.
Once Guitar Center issues your refund, it may take the bank up to 72 hours to process the credit. However, if the credit does not reflect in your account for a very long period of time, then you should contact Guitar Center’s Customer Care.
Guitar Center Exchange Policy
Guitar Center’s official website does not mention anything specifically about Guitar Center Exchange Policy. However, if you wish to exchange a product you purchased, you may enquire about it at a Guitar Center store or call Customer Care.
Frequently Asked Questions
How can I contact Customer Service
You can call Guitar Center's Customer Service at +1 801-501-8847.
How can I contact Guitar Center's Social Media Customer Service?
You can contact Guitar Center's Social Media Customer Service via Facebook, Twitter, YouTube, and Instagram.
What are Guitar Center's Social Media Customer Service hours?
Guitar Center's Social Media Customer Service hours are 7 days a week, 7 a.m. – 4 p.m. PST.
Can Guitar Center retail stores process International returns?
No, Guitar Center retail stores cannot process International returns.
With this, we come to the end of our article on Guitar Center Return Policy. We hope this article was able to achieve its purpose of giving you all relevant information on the Guitar Center Return Policy and the process to return a product. We have also informed you about the exceptions to the 45 days return policy of the company. The article also tells you about Guitar Center Refund Policy and Guitar Center Exchange Policy and also includes a few FAQs.
In case you have any further queries about the article, ask them in the comment section below and don’t forget to comment on your views about this article in the comments below! Also, do check out similar articles on our site, for brands such as Barnes and Noble, Best Buy, and Gap.