Our topic for today’s discussion is the Sears Return Policy. Sears is your one-stop store for purchasing all your home utilities. In case you did not like any product you recently bought from the store, you can return it. Therefore, in today’s article, we will discuss the Sears Return Policy in detail. In addition to that, we will also discuss the refund and exchange policy of the Sears Return Policy. For your convenience, we have divided this into different sections. The section below will tell you more about the policy now.
About Sears Return Policy
Although this store sells good products if somehow, you are unsatisfied with its product, you can return them to the store within 30-45 days. The number of days stipulated for the returns will depend upon the time you bought it and whether you are a member of the store or not. There will be extensions for purchases made during the festive season. You can purchase and return products online or directly at a store. We will discuss the methods in detail below. The Sears Return Policy is consumer-friendly and really easy if you follow their terms & conditions of return.
Ways to return
Here, we will discuss the methods to return your product. In usual situations, you must have bought the product from a store or online. So the return policy allows you to return your products within 30 days of purchase. You can return your product to the store directly or mail it to the store. If you are a member of the store or have a card of the store, you will get an extra 15 days to return your product. Now, we will discuss both of these methods in detail below.
Online Sears Return Policy
If you have purchased the product online, you can return it online by mail. You may also be allowed to return it to a nearby store if you want. So here’s what you have to do to initiate a return by mail. Do the following while keeping in mind the terms of return and it will be really easy.
- Firstly, you have to log in to the site from where you made the purchase.
- Once you log in, go to the order section and select the product you wish to return. Here’s the direct link to the Sear’s site.
- Select the reason for returning the product and proceed.
- Answer the questions you are prompted with and follow the instructions.
- you will be sent shipping labels which you have to stick on the product.
- So, pack the item properly and stick those labels.
- Keep one with yourself and ship the product to the store’s address.
As soon as the product reaches the store, you will be initiated with a refund. The refund will be credited to your account in the same way as you made the payment earlier. It will take around 7-15 days to reflect in your account.
In-store Sears Return Policy
For all purchases made from a store, you have to return it to a store only. Remember to carry all the tags, documents, and receipts of the product when you take it for return. As long as you have followed the rules of the return policy, there should not be a problem. The store will inspect your product and give you a refund on the product. You have to take the product back within 30 days of purchase and 45 days in case you are a member of the store.
Sears Covid-19 Response
Sears is being cautious just like everybody else. Hence they have some rules in place to keep their employees and customer safe. It is important that everyone follows the precautions. There are a few changes Sears have made to their stores in order to keep their employees and customers safe while they work and shop.
- They are screening the health of every employee.
- Every employee and customer must wear masks.
- Sears will clean the areas which are mostly touched or been in throughout the day.
- At checkout, there will be plexi-guards.
- Visual cues will be located in the store to maintain social distancing
- Fitting rooms will be closed until further notice.
Sears Refund Policy
The Sears Return Policy has a simple refund policy if you return within 30-45 days of purchase, you will be eligible for a full refund. However, if you have gone after the stipulated time and date, the shipping charges will be deducted from the refund amount. Unless the store is at fault and has delivered you the wrong product or a damaged one, the shipping charges will be deducted. In case of damages, you must inform the store about the same in 3 days to know what to do further.
The refund will be provided in your account directly, in the same manner, you made the purchase before. If you had made cash you will have to provide your bank account details for getting the refund. Cash on delivery online purchases will also have to stick prepaid shipping labels and provide the details. The amount will be credited in your account when the store inspects the product and validates it. It might take around 7-15 days to reflect in your account.
Gift cards cannot be returned. For gift cards, you will be provided with a store credit which you can use to purchase later. Apart from this, you have other ways to change your product too.
Exchange Policy
Didn’t you like the features of the product you just bought? Or maybe you did not like the style or color of it, well you can get it exchanged. Yes, the Sears Return Policy gives you the benefit of exchanging a product within 30-45 days of purchase too. This can also be done both online or in-store manner. You can choose to go to a store and exchange your product for whatever reason you have or also initiate an exchange online. In case the replaced item is priced more than the one you have to pay the overhead price.
You have to keep all the tags and stickers of the product with the item only. Also, carry the bill along with it packed as you received it.
Links to related articles
FAQs
Can I cancel my order?
Online purchases can be cancelled only if it has not been shipped yet.
Where can I call for other queries?
The customer care number is 1-800-349-4358.
How soon will I receive my order?
They will reach you within 7 days of shipment.
Summary
This is all about the Sears Return Policy, we have added everything important about the policy right here. According to our research, we have included all the necessary information under one shade. If you still feel we have missed out on any important detail about the same, do let us know in the comments below. Here, we have written about the Sears Return Policy as well as the refunds and exchange policy. Thank you for reading this, do read other articles from our side.
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