If you are looking to return your Lacoste product, you would need our Lacoste return policy guide. If you are not happy with your order or something has gone wrong, it would be beneficial for you to get your return successful quickly.
Here is our guide to help you through different situations of making your return and how you can get a full refund and know also about products that are not eligible for a return.
Table of Contents
What is Lacoste Return Policy?
Lacoste allows their customer to return within 30 days from the date of purchase. This allows customers to save their money on products that might be damaged or maybe received the wrong product.
What all customers must remember is that you can only return if your product is unworn and in its original condition. You must also take care and keep the packaging material intact.
Can I Return My Gift to Lacoste?
You can return gifts to Lacoste only when it was sent from Lacoste.com. As per Lacoste return policy, only unworn merchandise can be applicable for return. Make sure to fill out the return application with all the details and pack your return items in a strong box.
Will Lacoste Accept My Return Without Receipt?
Lacoste does not approve a return of an item without a purchase invoice. You need to carry the original purchase invoice when returning your product.
You can contact customer care of Lacoste for more information on this at 800-452-2678 from Monday to Friday 9 AM to 11 PM.
How Can I Return My Lacoste Order?
While keeping in mind the Lacoste return policy, a customer can return their item via mail or by visiting the store. Remember to keep a valid proof of purchase with you at all costs when issuing a return.
Lacoste online returns
Returning your item online is the easiest way to go for. However, keep in mind that online returns are only available for purchases made online. Follow these steps for an easy return.
- Fill out the return slip which was included in the box.
- Pack all the items which you received in their original packing.
- Stick the return slip outside the box.
- Send your parcel to the address given on the return slip.
Note: Ensure that you stick the return label outside the box and keep it visible for a successful return.
Lacoste In-store returns
There is a 30-day return policy, where you need to carry the original invoice and the item all in its original state. Bring the item/s and delivery slip with the payment proof to the store to start the return process.
Returning items by visiting the store is probably the quickest way. You can visit your nearest Lacoste store and return your item according to Lacoste return policy.
- Check for the validity of your product(s) to see if a return is possible.
- You have to bring your order to the Lacoste store with all its original packaging and tags.
- When seeking your returns, do include the original proof of payment.
Lacoste Return Policy Exception
There are few exceptions and eligible conditions, even though Lacoste return policy accepts most of its merchandise. Determine whether your items fall into this. If it does, it will be difficult to return your item.
- Fragrances are not eligible for a return.
- Shoes with a faded sole that shows usage.
- Custom/Personalized Items.
- Sale items.
- Worn and items with damage.
What Can I Not Return at Lacoste?
Check out this list and look if your items fall in this category. Lacoste will decline these items as they cannot be returned.
- Customized Items
Lacoste Exchange Policy
The current Lacoste return policy does not allow for an exchange on online purchases. Although you have an option of exchanging the items in-store.
Simply take your item, along with the original purchase invoice and all of its original packaging. Also, make sure that all the tags are still intact. Go to the nearest store to request an exchange.
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Lacoste Refund Policy
According to Lacoste return policy when you return an item online you will get a refund as the same mode of payment. If you wish to return to the store. you will get store credit.
When Lacoste receives your item they will check all the areas and review the product condition. After it passes its eligibility criteria, Lacoste will issue a refund within 10-12 business days.
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2. Store Credit
Frequently Asked Questions
1. Does Lacoste provide free returns?
Returning to Lacoste is completely free. You simply need to complete a return form and wait for an email confirmation.
2. Can I return a gift to Lacoste?
Lacoste will accept gift returns even if they have been purchased online or via the store. They will issue a store credit for that Gift item.
3. Can I return a product which wasn't bought from Lacoste.com?
Lacoste only accepts returns of the products which were bought from their website. We suggest you contact the place where you got your product from.
4. What can I do if I received damaged product?
You can send that damaged item back to Lacoste with a copy of the shipping label on which you can detail the problem you encountered.
5. What is the limit of returning the product?
You have 30 days from the date of delivery to return your purchase.
Also, Keep in Mind
Now that you have an idea of Lacoste return policy check if you meet their condition and eligibility. Returning your products is easy if you follow these steps.