Purchased a new mattress from Mattress Firm but want to return it? The Mattress Firm allows its customers to return a product, however, there are a few exceptions. Don’t get confused as we have included everything that a customer should be aware of when returning an item to Mattress Firm. Let’s get to know how exactly the Mattress Firm return policy works and how you can simply request a return without any hassle. Kindly read the entire article as we have also included the list of non-returnable items at the Mattress Firm.
What is Mattress Firm Return Policy?
The return policy of Mattress Firm allows its customers to return a product within 120 days of the date of purchase if they are not satisfied with it. Apart from a few exceptions, all returns can be done within 120 days. The return request can be placed in-store, and also through phone and live chat.
How To Return A Damaged Mattress At Mattress Firm?
No, Mattress Firm does not accept damaged, stained tagless and unsanitary mattresses.
Can I Return My Mattress Within the First 21 Days of Purchase?
The Mattress Firm return policy does not accept an exchange or a return if you request it within 21 days of the date of purchase. As Mattresses take time to loosen up and provide the necessary comfort.
How To Return At Mattress Firm?
To successfully return a product to Mattress Firm, the Mattress Firm return policy allows customers to request a return by phone, through live chat, or by returning it to the physical store. Let’s discuss each method one by one.
In-Store Return
According to the Mattress Firm return policy, you can return an item simply by visiting your nearest Mattress Firm Store. For that, bring the product you want to return (if possible) and visit the store. Simply contact a staff member and provide him with all the necessary information, he will guide you through the process. If you cannot bring the product by yourself, the staff member will arrange a pickup.
Return Through Live Chat
To return a product through Live chat, simply visit the homepage of Mattressfirm.com and click on the “Chat With A Sleep Expert” button. After that, fill out the required form with all the details. You can explain the issue to the customer support executive. Once approved, arrange a pickup and successfully return the item.
Return Through Phone
The Mattress Firm return policy also allows you to request a return via phone. For that, dial (877)316-1269 and request a return. You are required to provide all the necessary details regarding the return. After that, you can simply arrange the date and time for the pickup.
Mattress Firm Return Policy Exceptions
There are a few exceptions to the return policy of Mattress Firm. Firstly, you cannot request a return for Pillows, Mattress Protectors, Floor models, Adjustable bases, clearance merchandise, special order sizes like California King, and warranty exchanges. Also, note that the company does not provide free shipping on items that you want to return or exchange. For a return/exchange, Mattress Firm will charge a $99.99 return delivery fee along with the restocking fees. However, on very few occasions, they will not charge return fees for some promotional items.
Mattress Firm Exchange Policy
The Mattress Firm return policy states that within 120 days, you have a right to exchange a product only once. However, if you initiate a refund within 21 days of the date of purchase, then the company will not be able to exchange it as you are required to allow some time for the mattress to adjust to your body.
Mattress Firm Refund Policy
According to the Mattress Firm return policy, you will only receive a refund if you return a product within 120 days of the actual date of purchase. The refund time depends upon the mode of payment for the item. It can take roughly 7 days to refund the payment made with debit/credit card, in cash, or by check. Moreover, it can take up to 2 months for financed payments.
Mattress Firm COVID-19 Response
Mattress Firm has taken the following measures in response to the COVID-19 pandemic to ensure a safe and healthy shopping atmosphere. Masks for store staff as well as the customers have been made compulsory inside the store. Everyone shall maintain an adequate distance to prevent the spread of the virus. Moreover, regular sanitization of the store, as well as the warehouse, has been done.
Frequently Asked Questions
1. Does Mattress Firm have an extended holiday return policy?
No, Mattress Firm does not have an extended holiday return policy at the moment.
2. Can I return California King at Mattress Firm?
Your return for California King will only be accepted for orders in the state of California.
3. Can I return pillows at Mattress Firm?
No, you cannot return pillows at the Mattress Firm.
4. What are the return shipping charges at the Mattress Firm?
You will be charged $99.99 for return shipping at Mattress Firm.
5. What is the customer care number of the Mattress Firm?
The customer care number of the Mattress Firm is 877-316-1269.
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Also Keep in Mind
Out of the few exceptions of the Mattress Firm return policy, you can only return the California King if you placed an order in California. In other words, the California King is eligible for a return in California as it is not a special size order in the same state. However, make sure you are returning it within the given 120 days period of time. We hope you liked this article, and if you did, then you can also check out the Big Lots return policy.
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