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Pandora Return Policy – Return Your Jewellery with Ease For an Exchange/Refund [2022]

February 25, 2022 By Adam Hill

iicyBuying a piece of jewelry for yourself or your loved ones is always a good idea and should be a pleasing experience. But sometimes, it is possible to not get satisfaction no matter how much you’ve spent. Pandora is a premium seller of high-quality hand-finished pieces of jewelry. So if you want to send any item back to Pandora you’ll first have to get acquainted with the Pandora return policy. We will answer everything on which items are returnable and what to do if you no longer have the receipt.

Table of Contents

  • What is Pandora Return Policy?
  • How To Return At Pandora?
    • Online Returns By Mail
    • Return To A Pandora Store
  • Pandora Holiday Return Policy
  • Non-returnable Items
  • Pandora Exchange Policy
  • Pandora Refund Policy
  • Pandora Response To Covid-19
  • Frequently Asked Questions
    • 1. Can you return online purchases at the Pandora store?
    • 2. Does Pandora offer online exchanges by mail?
    • 3. How can I return my Pandora.com purchase?
    • 4. What if I receive an incorrect item or something is missing from my order from Pandora?
    • 5. Can I return a gift purchase back to Pandora?
  • You May Also Read
  • Also, Keep In Mind

What is Pandora Return Policy?

In case your purchase doesn’t satisfy you, with the Pandora return policy, you’ll be able to return or exchange it within 30 days of purchase. The only requirement is that the items should be unused and in original condition. The return policy of Pandora restricts returns/exchanges on some categories of merchandise, which we will cover later in the article. Let’s first proceed to the ways you can return your items.

Pandora Store

Pandora Return Policy
Return Period
30 days
Return Method
In-store & Online
Contact Number
1-844-467-1333
Official Website
Pandora

How To Return At Pandora?

There are two simple methods to return your item to Pandora. Online return by mail and In-store return. Let’s get to the details.

Online Returns By Mail

Pandora provides a return form for all purchases you make from Pandora.com. Fill out that form and indicate the item number, quantity, and reason code. Now follow these simple steps.

  1. Place your merchandise and return form in the package and attach the prepaid shipping label on the outside. Securely seal the package to prevent any damage during transportation.
  2. Drop off the package at your closest UPS shipping outlet. The good thing about online returns with a shipping label is that Pandora return policy facilitates return shipping free of cost.
  3. However, if you are using your preferred method for shipping then make sure that the package is trackable. In this case, you’ll be responsible for any shipping costs. You can directly mail the package to,
    PND FULFILLMENT
    4638 Shelby Dr.
    Memphism TN 38118

Once your parcel reaches their facility, you’ll get a refund to the original form of payment.

Return To A Pandora Store

Pandora Store Returns

Returning to the store is very simple and always easier than mailing the item back. Simply, take your merchandise to the nearest Pandora store along with the packing slip or email invoice. Remember that this should be done within 30 days (the standard return period of Pandora return policy) and the item should be in its original condition. If all works out perfectly, the store executive will instantly initiate a refund to the original form of payment.

You must also know the following things if you are planning your return to the Pandora store. These are the exceptions to In-store returns.

Pandora Jewelry Return Policy Exceptions

Pandora return policy mentions the following key points regarding returns on defective Jewelry.

  1. Any Pandora stores do not accept returns or exchanges on damaged or defective jewelry. These items must be returned by mail. 
  2. Similarly, you cannot return online purchases made using Afterpay and Klarna to a Pandora store. You must follow the returns-by-mail method for this.

Pandora Holiday Return Policy

Pandora Return Policy During Holidays

Pandora also has Pandora holiday return Policy for their customers with extended return periods during the Christmas vacation. With this policy, you will be able to make a return until 26 January for any purchase that you make between 1 November and 25 December. Remember that all the conditions of the standard Pandora return policy will also apply to Holiday returns.

Other brands like Uniqlo and  Macy’s. also offers extended return periods during the Christmas holidays.

Non-returnable Items

Pandora Gift Card

It is now clear that the Pandora return policy covers returns on almost all merchandise within 30 days of purchase. But like every other policy, this one also has some exceptions. At Pandora, you cannot return or exchange any last-chance or clearance items as these are final-sale products. Also, Pandora Gift Cards and E-gift cards are excluded from returns.

Pandora Exchange Policy

Just like returns, you can exchange your product in its original condition within 30 days of purchase. One thing to note is that exchanges are only possible at Pandora stores and not by mail. Also, online purchases must be made from the Pandora US online store (Pandora.com) and not any other. Take your item with the original packing slip or email the invoice to the store and they’ll help you with the exchange.

Remember that shipping costs are not considered during the exchange and all the standard pandora return policy conditions and exclusions also apply on exchanges. Exchanges on sales, promotions, and clearance items may be subject to added conditions.

Pandora Exchange Policy
Exchange Period
30 days
Exchange Method
In-store

Pandora Refund Policy

Once you return the item to their store, you will get your refund to the original form of payment within 5 business days. For online returns, it may take 5 days to first process your return and then add 5 days for the refund to show up in your account. For PayPal orders, the Pandora return policy covers refunds only in the form of gift cards. Also,  if you paid using PayPal then you’ll get a gift card as a refund.

Pandora Refund Policy
Refund Period
5 days
Refund Method
1. Original Form of Payment
2. Gift card

Pandora Response To Covid-19

Pandora has taken the following effective measures that ensure the safety of their employees, and customers as well as safe online deliveries. All the items are sanitized before shipping to customers and their shipping carriers also provide contactless delivery. The store associates wear masks and customers are also encouraged for the same. They are cleaning jewelry and payment devices are cleaned every time after they have been handled.

Frequently Asked Questions

1. Can you return online purchases at the Pandora store?

Yes. You can certainly return a Pandora.com purchase to their store. But make sure to bring the packing slip or email invoice with the item you wish to return.

2. Does Pandora offer online exchanges by mail?

No. You can exchange an item only at your nearby Pandora store. However, if stores are closed, they advise you to return the item via mail and then make a new purchase through their website.

3. How can I return my Pandora.com purchase?

You can either return it directly to your nearby Pandora store or mail the item back using a prepaid shipping label.

4. What if I receive an incorrect item or something is missing from my order from Pandora?

In this case, you must immediately contact Pandora Customer Care at 1-844-467-1333.

5. Can I return a gift purchase back to Pandora?

Yes. If you have a gift receipt, you may easily return your gift back to a Pandora store. If you return by mail, then the the purchaser will get refund the original payment method.

You May Also Read

  • Shein Return Policy
  • Kohl’s Return Policy

Also, Keep In Mind

Pandora stores offer returns and exchanges for both online and in-store purchases. If the store is not close by then you can easily mail the items back to their facility. Pandora return policy gives you 30 days to return all purchases except clearance items and gift cards. The only requirement to get a full refund is the item should be in original condition with the packing slip. Remember that exchanges are only possible at their store and not online.

 

 

Filed Under: Return Policy

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