Buying a piece of jewellery for yourself or your loved ones is always a good idea and should be a pleasing experience. But sometimes, it is possible to not get satisfaction no matter how much you’ve spent. Pandora is a premium seller of high-quality hand-finished pieces of jewellery. So if you want to send any item back to Pandora you’ll first have to get acquainted with the Pandora return policy. We will answer everything on which items are returnable and what to do if you no longer have the receipt.
What is Pandora Return Policy?
In case your purchase doesn’t satisfy you, with the Pandora return policy, you’ll be able to return or exchange it within 30 days of purchase. The only requirement is that the items should be unused and in original condition. The return policy of Pandora restricts returns/exchanges on some category of merchandise, which we will cover later in the article. Let’s first proceed to the ways you can return your items.
How To Return At Pandora?
There are two simple methods to return your item to Pandora. Online return by mail and In-store return. Let’s get to the details.
Online Returns By Mail
Pandora provides a return form for all purchases you make from Pandora.com. Fill out that form and indicate the item number, quantity, and reason code. Now follow these simple steps.
- Place your merchandise and return form in the package and attach the prepaid shipping label on the outside. Securely seal the package to prevent any damage during transportation.
- Drop off the package at your closest UPS shipping outlet. The good thing about online returns with a shipping label is that Pandora return policy facilitates return shipping free of cost.
- However, if you are using your preferred method for shipping then make sure that the package is trackable. In this case, you’ll be responsible for any shipping cost. You can directly mail the package to,
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Once your parcel reaches their facility, you’ll get a refund to the original form of payment.
Return To A Pandora Store
Returning to the store is very simple and always easier than mailing the item back. Simply, take your merchandise to the nearest Pandora store along with the packing slip or email invoice. Remember that this should be done within 30 days (standard return period of Pandora return policy) and the item should be in its original condition. If all works out perfectly, the store executive will instantly initiate a refund to the original form of payment.
You must also know the following things if you are planning your return to the Pandora store. These are the exceptions to In-store returns.
Pandora Jewelry Return Policy Exceptions
Pandora return policy mentions the following key points regarding returns on defective Jewelry.
- Any Pandora stores do not accept returns or exchanges on damaged or defective jewellery. These items must be returned by mail.
- Similarly, you cannot return online purchases made using Afterpay and Klarna to a Pandora store. You must follow the returns by mail method for this.
Extended Holiday Returns
Pandora also provides their customers with extended return periods during the Christmas holidays. With this policy, you will be able to make a return until 26 January for any purchase that you make between 1 November and 25 December. Remember that all the conditions of the standard Pandora return policy will also apply to Holiday returns.
It is now clear that the Pandora return policy covers returns on almost all merchandise within 30 days of purchase. But like every other policy, this one also has some exceptions. At Pandora, you cannot return or exchange any last chance or clearance items as these are final sale products. Also, Pandora Gift Cards and E-gift cards are excluded from returns.
Pandora Exchange Policy
Just like returns, you can exchange your product in its original condition within 30 days of purchase. One thing to note is that exchanges are only possible at Pandora stores and not by mail. Also, online purchases must be made from the Pandora US online store (Pandora.com) and not any other. Take your item with the original packing slip or email invoice to the store and they’ll help you with the exchange.
Remember that shipping costs are not considered during the exchange and all the standard pandora return policy conditions and exclusions also apply on exchanges. Exchanges on sales, promotions and clearance items may be subject to added conditions.
Pandora Refund Policy
Once you return the item to their store, you will get your refund to the original form of payment within 5 business days. For online returns, it may take 5 days to first process your return and then add 5 days for the refund to show up in your account. For PayPal orders, the Pandora return policy covers refunds only in the form of gift cards. Also, if you paid using PayPal then you’ll get a gift card as a refund.
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Pandora Response To Covid-19
Pandora has taken the following effective measures that ensure the safety of their employees, customers as well as safe online deliveries. All the items are sanitized before shipping to customers and their shipping carriers also provide contactless delivery. The store associates wear masks and customers are also encouraged for the same. They are cleaning jewellery and payment devices are cleaned every time after they have been handled.
Frequently Asked Questions
1. Can you return online purchases at the Pandora store?
Yes. You can certainly return a Pandora.com purchase to their store. But make sure to bring the packing slip or email invoice with the item you wish to return.
2. Does Pandora offer online exchanges by mail?
No. You can exchange an item only at your nearby Pandora store. However, if stores are closed, they advise you to return the item via mail and then make a new purchase through their website.
3. How can I return my Pandora.com purchase?
You can either return it directly to your nearby Pandora store or mail the item back using a prepaid shipping label.
4. What if I receive an incorrect item or something is missing from my order from Pandora?
In this case, you must immediately contact Pandora Customer Care at 1-844-467-1333.
5. Can I return a gift purchase back to Pandora?
Yes. If you have a gift receipt, you may easily return your gift back to a Pandora store. If you return by mail, then the the purchaser will get refund the original payment method.
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Also, Keep In Mind
Pandora stores offer returns and exchanges for both online and in-store purchases. If the store is not close by then you can easily mail the items back to their facility. Pandora return policy gives you 30 days to return all purchases except clearance items and gift cards. The only requirement to get a full refund is the item should be in original condition with the packing slip. Remember that exchanges are only possible at their store and not online.