If you’re having second thoughts about your purchase, and wish to request an exchange or return at the store then you have ended up at the right place. A frequent buyer at Allen Edmonds must know about Allen Edmonds return policy
You will be able to make a successful return or exchange. Get your money back or request an exchange of your item in an easy way. Check out this article to know how you can start your returns hassle-free and get refunds.
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What is Allen Edmonds Return Policy?
If you’re unhappy with your Allen Edmonds purchase you can easily return it within 90 days of your purchase. Keep in mind that Allen Edmonds return policy allows returns only in their original packing and intact tags.
Your item should be unused at the time of return. If you qualify for the return, and you opt for a refund, Allen Edmonds will issue a full refund.
Are Returns Free at Allen Edmonds?
Allen Edmonds does provide free returns on all domestic U.S. orders except factory second shoes. If you wish to return factory second shoes there is a return fee of $25 per pair.
Other than that free returns are applicable all over the United States on all the merchandise that the brand sells.
How Can I Return My Allen Edmonds Purchase?
There are two ways to return your purchase as per Allen Edmonds return policy. You can return your product online or in-store. Here’s how you can initiate your return process.
Allen Edmonds Online Return
You can mail purchases made online or in stores. If you’re returning a cash-only purchase, mention if you’d like to have a refund via check or get store credit.
All of this should be mentioned on the return paper. Go through the following steps to make easy returns:
- Log in to your Allen Edmonds account.
- Locate your item and click on return.
- Repack your item with the original box and tags.
- Fill out the return form-a packing slip will be included in the box.
- Write the cause of return in the form with all the details.
- Generate a return label, and ship out the package to the address given below.
3820 Highway KW
Port Washington, WI 53074 USA
Keep in mind that if you’re a foreign customer, you need to write “U.S. Goods Returned” in the description box. Also, know that Allen Edmonds will not be liable for any tax refunds.
Allen Edmonds In-Store Returns
Anyone who wishes to return in person can visit any Allen Edmonds outlet using the store locator. To return via store simply carry your purchase with the card that you used to pay. Make sure you carry the original invoice with your item in its original box.
Note: Allen Edmonds return policy will not accept the purchase of your item from any other merchants or any other website.
Allen Edmonds Return Policy Exceptions
Even though Allen Edmonds accepts the majority of its items. There are a few exceptions and product qualifying criteria for successful returns.
Check this list to see if your item fits within this category. It will be difficult to return your item if this occurs.
- The soles of the shoes are faded and show signs of wear
- Items are personalized or custom-made
- Products that are damaged and worn
- Limited Edition Shoes
Allen Edmonds Exchange Policy
Allen Edmonds does allow their customers to exchange their products for different sizes or colors. The exchange can also be other high-value products. You need to exchange your item within 90days from purchase.
Just make sure to call the store prior to your visit, to ensure that they have the necessary product that you want.
You might also like: Aldo Return Policy
Allen Edmonds Refund Policy
You will get a refund of the product price, as well as any other taxes. According to Allen Edmonds return policy, returning an item online will result in a refund in the same form of purchase.
You will get store credit or a cheque if you choose to return by visiting the store. Allow 7-10 business days to process your return.
You would also like to read: Steve Madden Return Policy
Frequently Asked Questions
1. Can I return my purchase if I bought from 3rd party?
No, you won't be able to return your item to Allen Edmonds if you bought from another sellers.
2. Can I return my online purchase to store?
Yes, you can return your online purchase to the nearest outlet. But if you paid via PayPal and Klarna you have to return using mail.
3. What if I received a damaged product?
If you received a damaged product and want to return it you can contact customer service on 1-877-817-7615.
4. What are the eligibility criteria to return items?
You product must not show any signs of usage. The soles, sides, and tips of the shoe should not be faded. You also cannot return any personalized items.
Allen Edmonds return policy is extremely convenient and easy to understand. In this article, we went through all the important points that you need to know while returning your purchase.