Guess is always seeking new methods to provide their customers with a pleasant shopping experience, and they are happy to help you with returns and exchanges. Returns are now easier than ever. We’re here to break down every step of the Guess return policy in detail and show you how to request an easy return hassle-free.
Table of Contents
What is Guess Return Policy?
According to the Guess return policy, you can return a Guess purchase within 30 days. Make sure you have all the points in mind like original packaging, tags, and invoice attached when returning Guess, Marciano, and Guess Factory items. If you are not pleased with your purchase from guess.com, Guess will gladly assist you with returns and exchanges. You will get refunds through the original mode of payment if the brand accepts your returns.
Is it Free to Return to Guess?
Guess return policy states that if you purchase a product via Guess Stores the items can be returned by visiting the store and you will be given store credit for that return. If you have made an online purchase and you wish to return the product you have to go through Guess login and mail the item to Guess. The brand determines a shipping charge according to your designated location.
How Can I Return My Guess Purchase?
It’s now easier than ever to return products! To make a return or exchange, simply select one of the following convenient options. Certainly, according to Guess return policy, after 30 days you should proceed with the return process. Guess has a return method for both types of buyers. Here’s how you can initiate the Guess returns:
Return item by mail
Please keep in mind that this option is only available for Guess Online orders. If you purchased your item from a Guess store, then you must return it to the same location. Here is what you need to do:
- Log in to your Guess Account and go to my orders.
- Select the return option and print out the label which you received.
- Pack your item with all the original packing material and invoice, and attach your Return Authorization Form to the box.
- Attach the shipping label on your package and drop it off at your nearest post office/courier service
Note: Keep this in mind that you are responsible for all the shipping costs that include – These aren’t covered by the company.
Return item to store
Returns to the store are subject to the Guess return policy. You can return and exchange merchandise return cards for sale items. You can return your order to the Guess store. A Marciano item, for example, can only be returned to a Marciano store.
- Check if the merchandise you wish to return is eligible for a store return by viewing the Return and Exchange policy above.
- Find the nearest Guess store.
- Bring your merchandise along with the original packing and invoice, a Photo ID, and a Credit Card or a Transaction ID by which you made a payment.
Note: Guess return policy has an exception and it will only accept if your return item is with all its original packing.
Guess Return Policy Without Receipt
Guess does allow a return or exchange without a receipt but there is an exception. If you need to return an online order but can’t find your actual invoice, simply log into your Guess account and print out or download a PDF version of it. That pdf version will act as proof for your returns at Guess.com.
Can I Return a Gift at Guess?
You can definitely return a gift purchase online or in-store. You will need a gift receipt to exchange or return your gift. Visit the online return portal and enter the order number to return your gift product.
Does Guess Accept Damaged Items?
If you have received a damaged item from Guess, they do accept a return or exchange of either one. The only thing is that Guess only accepts unworn, unwashed, and undamaged Guess, Marciano, and Guess Factory items with all their original box, labels, and packaging.
Guess Return Policy Exceptions
Although Guess issues a refund for qualifying merchandise, there are some exceptions. If you purchase a Guess item from another retailer, you have to return the item to the store where you bought it in the first place. There are some other exceptions like you cannot return items marked as “Final Sale”, if you have lost your original packaging returning your items will not be possible. If the item is worn or washed even once that item falls under unreturnable products.
Which Items Can I Not Return?
When it comes to returning your purchase there are a few items that Guess return policy cannot accept as they fall under the category of non-returnable items. Save some time and check the list of products that you cannot return.
Guess Exchange Policy
Guess has a return and replacement policy as their Exchange Policy. You can exchange your item if you are having a sizing issue or maybe the colour which you choose doesn’t suit you. Guess offers you to exchange the items within 30 days of purchase for different sizes and colours. The easiest way to exchange items is by visiting the nearest store. Exchanges are subject to the same conditions of the Guess return policy.
You may also check out: Gucci Return Policy.
Guess Refund Policy
It takes 5-8 business days to initiate a refund and they are given to the aggregate price given on the invoice. Some exceptions may apply. Please allow 3-5 business days for a credit to reflect on your statement. Contact Guess customer support at 1-877-444-8377, or drop an email at [email protected].
You can also read: Levi’s Return Policy
2. Store credit
Frequently Asked Questions
1. In how many days can I return a gift?
If you received an online gift, you can return it in-store or online within 30 days.
2. Is it Possible to Return my Item after Return Period is Over?
Guess does offer a 30-day return & exchange policy from the date of delivery. You cannot return or exchange your item after this return period is over.
3. Can I Return Custom Made Items?
No! You cannot return an item that was custom-made or personalized to your choice.
4. How do I Know if my Guess Item is Original?
Check for your Guess logo and see if the spacing is even all the way and is neatly finished. Guess products are well crafted and shouldn't have cheap materials.
5. Does Guess Covers Return Shipping Charges?
If you plan to return your items via mail shipping and handling costs are not covered by Guess.
Also, Keep in Mind
Guess return policy allows returns and exchanges on all items but there are some exceptions. The product return period is of 30 days from arrival. Both in-store and return by mail are available for returning the items. The important thing is you should have your item with original packing with labels and invoice. For more information check out Ralph Lauren and Tilly’s return policy.